Associate / Analyst, Specialist, Self Service Banking, Technology and Operations
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities:
Ensure high level of forecasting accuracy of ATM, ATM+ and BTM+ Support day to day BAU, timely communication with stakeholders on any discrepancies Perform data analytics on machine faults (Fiserv system) and identify actionable insights to improve machine uptime Deep dive and query root causes and suggest solutions to resolve Work with external vendors to measure and maintain Service Levels as per bank requirements Be able to automate manual processes and suggest process improvements for the department Manage analytical projects such as statistical and predictive modelling to solve / respond to business questions Prepare stakeholder / executive updates through data storytelling approach Additional scope may be included depending on business needs Requirements:
Degree holder in Engineering / Statistics with at least 3 years relevant experience Advanced skills in MS Office Products and at least one of the analytics languages (R/SAS/Python) A good team player who can work well with product specialist, systems specialist, technical teams and external vendors Highly proficient in SQL, Fiserv, Qlikview Prior experience in Business Analytics Excellent inter-personal and communication skills in dealing with all levels of staff and external parties Demonstrate Critical Thinking, ability to suggest improvements and identify risks A highly organized individual with ability to work under pressure with accuracy and commitment Self-starter, independent and able to rise to challenges and meet deadlines effectively Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.