Business Analyst, Retail Risk Transformation Business Analyst, Retail Risk Transformation …

Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 22 Aug 19
Standard Chartered Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 22 Aug 19
Standard Chartered Bank
Business Analyst, Retail Risk Transformation
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

The purpose of the role is to perform functions of business analyst. The role is broad in scope - spanning the planning, delivery and execution of Project across markets of SCB footprint. Project is to engage external partners to leverage their expertise in delivering the next phase of excellence.

Project requires co-ordinated changes and migrations across streams. This necessitates significant stakeholder engagement (across Risk, Compliance, Technology, HR), working to tight deadlines and addressing sensitive potential solutions while remaining collaborative, constructive and transparent in approach. The role holder will be responsible for supporting the delivery of a holistic approach across the Programme's work, The role holder will be responsible for assuming ownership of the delivery of agreed business outcomes, to time and to budget.

The role holder is responsible for providing business insight and expertise to Project agenda day-by-day.

The role holder will act as an advocate for best practice in change management, as well as relentlessly focusing on key principles of Project as set out by Management.

The role holder is responsible for the following in undertaking the role:
  • Supporting the Programme in planning and delivering the central programme roadmap by market.
  • Manage seamless transitions for teams across the markets.
  • Act as a mentor for Transition Consultants and provide support in migration, as needed
  • Manage engagement-specific escalations
  • Follow the company-mandated transition methodology with 100% compliance in documentation audits.
  • Develop detailed project plans in collaboration with internal stakeholders and partners, staffing models and risk assessment trackers
  • Demonstrate strong objective decision making ability & analyzing complex situations by breaking them into their constituent parts
  • Contribute innovatively to customize the Transition process for projects of varying complexity/expectations
  • Drive high rigor in transition cadence and follow up with the team(s) for timely feedback on progress/ challenges
  • Proactively drives contingency planning efforts
  • Work closely with all cross-functional teams to ensure timely achievement of deliverables and status reporting across hiring, IT, training & service delivery
  • Collaborate with Operations & Operational excellence teams to arrive at proficiency glide path to achieve 100% targets post training.
  • Work closely with the Operations team to report performance on defined metrics and drive RCA and actions towards issue resolution
  • Work with onshore solutioning & engagement teams to understand & support the solution in implementation of transition plan.
In pursuit of these responsibilities the role holder is expected to:
  • Develop a detailed understanding of SCB Retail Risk function.
  • Engage with stakeholders at all levels across the Bank to deliver Project in a consensual manner, addressing complexity with relentless focus on outcomes
  • Realise synergies and efficiencies in delivery of outcomes wherever possible
  • Support the design of, run and fully adhere to - and actively contribute to - all agreed governance (e.g. committees) and other routines (regular meetings, attendance at other forums) for Project or, where applicable and requested, the wider Risk organisation.
  • Adhere to such other process and governance requirements as requested by line management, from time to time.
  • Identify and document as-is applicable stakeholders, processes, applications used, data entry & transfer points, and business rules in order to perform analysis
  • Support development of the target state transition approach
  • Support change management activities (as required)
  • Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Deliver 'effective governance'; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders

  • Key Risk colleagues
  • Business leadership
  • HR / Organisational Design
  • Key operations and technology partners / vendors

Other Responsibilities
  • As delegated by line management from time to time.

Our Ideal Candidate

The role holder will have extensive experience of delivering change programmes focused on process improvement / transformation within Risk, ideally gained in a variety of roles and organisational contexts.
In particular the role holder will demonstrate:
  • Subject matter expert in Retail Risk process, systems and governance framework with an in-depth knowledge in two or more markets that Bank operates.
  • Specific experience of documenting complex processes and requirements, including the ability to synthesise and articulate them clearly to diverse audiences
  • Stakeholder management experience - partner with working groups and partnering senior stakeholders to get buy in and deliver change
  • Excellent oral, written communication and presentation skills
  • Ability to manage a diverse and challenging stakeholder community

The role holder should comply with all mandatory e-learning as prescribed from time to time .

Apply now to join the Bank for those with big career ambitions.