Client Instruction Management Representative Client Instruction Management Representative …

Credit Suisse
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Credit Suisse
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Credit Suisse
Client Instruction Management Representative
We Offer
    Position in a premier bank with excellent career opportunities. Gained in-depth knowledge of anti-fraud processes of the bank. Focus on timely and accurate handling of clients' instruction validation. Perform call backs to clients in a professional manner. Ensure proper assessment of client instructions as per Bank requirements. Structured management of urgent/high value cash transactions. Provide high quality services and achieve the defined service levels and Key Performance Indicators. Understand the front to back of payments processing - including post payments. Facilitate process change and continuous improvements.


You Offer
  • You have a deep understanding of banking products and processing areas.
  • You are a quick learner and have the capability to rotate between different topic areas and tasks.
  • You have hands-on experience in troubleshooting and resolving issues.
  • You possess strong organizational, written and verbal interpersonal skills and are dedication to regular communication with your business partners & team.
The following will be an advantage:
  • You have experience in client services.
  • You have a good command of Mandarin and Cantonese as the role will require supporting clients and internal stakeholders in the HK and Greater China markets on a daily basis.
  • You have equivalent work experience in the financial services industry.
  • You possess the ability to multi-task.
  • You are an expert on end-user computing (MS Office Suite).
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