Corporate Services Manager

  • Competitive
  • Singapore
  • Permanent, Full time
  • Janus Henderson Investors
  • 13 Sep 18
  • 2018-09-13

Based in Janus Henderson’s Singapore office, this role will lead and oversee the day to day management of Corporate Service functions which includes Facilities, CRE, Travel and Expense and Procurement and oversight of various suppliers and associated regulatory requirements throughout our Pan Asia footprint (7 offices).

~~Janus Henderson Job Description

Corporate Title: Corporate Services Manager, Pan Asia

The Company

Janus Henderson Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a highly diversified range of actively-managed products.

We support our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives.

We are a team of independent and innovative thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.

Janus Henderson is a truly global asset manager with US$371.9bn1 of assets under management. We have a diverse geographic footprint, employing over 2,000 staff in 27 office locations globally. Headquartered in London, we are dual-listed on the New York Stock Exchange and the Australian Securities Exchange.

1Janus Henderson pro-forma AUM as at 31 March 2018

The Department

The Global Corporate Services Department is based in London and Denver where the majority of Janus Henderson’s employees are located. It provides Facilities Management (FM), Corporate Real Estate (CRE), procurement and Travel / Expense Management for all 31 of Janus Henderson’s global offices across EMEA, the US and Pan Asia.

Overview of the Role

Based in Janus Henderson’s Singapore office, this role will lead and oversee the day to day management of Corporate Service functions which includes Facilities, CRE, Travel and Expense and Procurement and oversight of various suppliers and associated regulatory requirements throughout our Pan Asia footprint (7 offices).

This is a newly created role which recognizes Janus Henderson’s significant growth across the Pan Asia region over the past 2 years and the strategic objective of the business to continue this growth. Currently, FM/CRE/Expenses and Procurement are coordinated by the individual offices with Global Corporate Services directly overseeing lease management and office project activities. The intent is to have professional oversight at regional level which supports local senior management whilst at the same time ensures consistency in approach. It will also leverage off the Global Corporate Services team where required.  

The Corporate Services Manager, Pan Asia will be responsible for directing and managing functions and vendors that support all Pan Asia workplaces in an efficient and cost effective manner. He/she will also serve as an extension of the Procurement department in support of supplier contracts, buy side events and on-going oversight as well as manage Travel and Expense Policy and processing, including agency oversight and T&E audit and assistance. 

The successful candidate will be responsible for managing vendors and service providers, initiating and contributing to regional projects (working in with relevant global teams) and must be able to deliver results at a high level, ensure client satisfaction and develop positive relationships across the Firm. 

Duties and Responsibilities

Facilities

• Manage and oversee the delivery of specific facilities services  across all offices within Pan Asia and ensure  that the office standards and client service levels are maintained at all times
• Direct and monitor day-to-day management of workplace resources service providers and functions
• Leads and coordinates facilities projects, equipment acquisitions and installations for the Pan Asia offices, including internal office moves, relocations, and space planning efforts
• Partner with service providers and senior management on office buildouts/renovations including coordination and management of contractors, consultants and vendors
• Assists with the coordination/execution of real estate activities with senior management, including leasehold acquisition and disposal matters, the review of office lease agreements and the oversight of lease audits as assigned
• Directs and oversees outside contractors and suppliers of all outsourced facilities services ensuring superior performance
• Manage preventative maintenance schedules, direct building audits, maintain a safe working environment and comply with local building codes, life safety, and OSHA/ADA regulations
• Monitor/track FM/CRE OE expenses, review and approve invoices, and analyze variances for Pan Asia offices

Travel and expense management

• Liaise with the global travel and expense team to ensure that our employees have support  with regards to travel and expense reporting functions, which will include staff training and being the primary travel contact within Pan Asia for staff
• Being the primary contact for travel suppliers, with on-going relationship management and oversight
• Provide audit support and regional enforcement of the global travel and expense policy.
• Assist in corporate card management, distribution, processing and issue resolution

Procurement and outsourcing

• Liaise with the global procurement team to process local purchases, and provide contracting support for regional agreements.
• Ensure proper delivery for contracted goods and services purchases
• Relay vendor management questions, issues and opportunities to the vendor management team
• Assist in payment processing for local vendors using available tools (procurement card, etc.)
• Ensure that outsource providers in Singapore operate within the framework of the Singapore Outsourcing Guidelines, including taking responsibility for the organization of the Singapore Outsourcing Committee and relevant approvals
• Ensure all other regulatory requirements within Pan Asia for outsourcing are complied with as relevant from time to time

General

• Ensure all relevant company policies, procedures and work practices are adhered to
• Engage Finance and Accounts Payable to resolve payment and invoicing issues
• May be contacted outsides office hours as business needs require Regular communication to local management and reporting on issues as they arise

Other Functions

Assumes additional duties as assigned

Technical Skills and Qualifications

• Bachelor’s degree or equivalent education
• Significant experience in a corporate vendor management role - Facilities, Travel and Procurement experience preferred
• Strong client relationship management background, good team player with internal and external partners
• Experience in incident and risk management
• Able to track costs and manage spend within budgets in relation to complex lease, service provider and other operational costs
• Knowledge of landlord and tenant relationships and commercial leases, and experience with facilities management matters in Pan Asia
• Strong working knowledge  of MS Office:  Word, Excel, Project and PowerPoint
• A strong understanding of procure to pay processes
• Aptitude for contract negotiation, management and enforcement of terms
Competencies Required
• Self-motivated and able to motivate team members
• Highly professional demeanor (poise, tact, and diplomacy) and strong interpersonal skills
• Must have excellent verbal and written communication skills and the ability to effectively communicate with all departments of the Company, in a highly professional manner.
• Excellent time management and organizational skills  with the ability to cope under pressure and meet deadlines
• Resourceful, innovative thinker with troubleshooting and problem solving abilities who can work and make decisions independently
• Strong organizational skills  with the ability to prioritize and manage multiple projects and disciplines simultaneously
• Strong collaboration capabilities with a willingness to work with team members from multiple foreign locations
• Able to work in an environment with different levels of structure and a lack of in-person direct management.
• Understand local laws and statutory requirements regarding purchases
• Must be willing to travel and work flexible hours

Ongoing competence in the role to be assessed by:
• Annual Performance Appraisal
• Completion of all assigned Compliance training

Compliance Requirements

At a minimum the role requires the individual to:
• Place the interest of Janus Henderson’s Clients first and always act in accordance with TCF (Treating Customers Fairly) principles
• Understand and comply with any federal, state, and foreign laws and regulations applicable for the role, and seeking the guidance of Compliance if this is unclear at any time
• Understand and comply with all relevant Janus Henderson policies applicable for the role, and seeking the guidance of the relevant policy owner if this is unclear at any time.
 
The individual in the role is ultimately accountable for his/her own actions and is responsible for seeking further information on any or all of the above as necessary.

 

Singapore Singapore Singapore SG