GCG Business Trainer GCG Business Trainer …

Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Citi
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
GCG Business Trainer
  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Training, Development & Learning
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19023797


Description

  • Conduct new hire onboarding, global and regional training programs and design developmental training programs for existing staff
  • Design and Develop Digital Training Content for online and mobile training
  • Engage with country stakeholders to identify training needs and provide training solutions that meet business objectives
  • Utilize customer data and feedback from all listening channels (i.e. NPS, PI, Failed Logs, etc) and collaborate with business to develop training solutions to improve customer experiences and satisfaction scores
  • Work closely with CBPS Training Team in Manila by providing training, direction, guidance and support and monitor/track their performance to ensure organizational objectives and business goals are achieved
  • Effective launch and implementation of regional role-based curricula
  • Accurate tracking of mandatory certifications, trainings and relevant documentation for the new hires and existing staff to ensure timely reporting and completion in accordance to Company and Regulatory guidelines
  • Ensure periodic and timely evaluation of all training materials to ensure content is relevant and updated
  • Ensure accurate training records are provided timely for audit purposes
  • Collaborate with country and regional stakeholders on L&D/Business related projects
Technical/Specialist Skills:
  • Digital Content Creation skills and experience (Adobe Captivate, Articulate, etc)
  • Line-trainer experience
  • Demonstrated facilitation skills and expertise in applying adult learning principles
  • Strong Excel skills
  • Working knowledge on MS Office and Video production and editing
  • Experience with Agile/Scrum methodology and Design Thinking is a plus
Business/Industry Knowledge:
  • Learning & Development, Digital/Media Content Creation and related Business experience
  • Minimum 2 years of Sales Experience
  • Thorough understanding of Company global policies and processes related to L&D
  • In-depth understanding of the business
Personal Attributes/Interpersonal Skills:
  • Ability to work at both strategic and tactical / operational levels
  • Ability to work autonomously
  • Ability to think clearly, analyze and resolve problems with good judgement
  • Highly organized and able to deliver results against firm timelines
  • Self-starter - positive, energetic, able to prioritize and proactively act upon the important issues whilst keeping communication channels open to relevant stakeholders
  • Accountability and execution - consistently operating at high standards of quality and accuracy within required timeframes
  • Champions Progress and continuously identifies opportunities to innovate and simplify
  • A change agent and possess ability to adapt to changes quickly and positively
  • Ability to direct staff performance, coach and develop to build talent, drive excellence and create a positive and high-morale work environment.
  • Collaborative team player, able to foster close partnerships and work collaboratively across the firm
  • Strong interpersonal and communication skills
  • Ability to positively influence and motivate others
  • Initiative to scope needs even before being verbalized by others
  • Open to feedback and able to take in feedback constructively and positively


Qualifications

  • Higher education degree in an appropriate discipline
  • Minimum of 2 years experience in related business, L&D and Digital/Media Content Creation
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