Human Resources - HR Service Delivery, Associate Human Resources - HR Service Delivery, Associate …

in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 21 Aug 19
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 21 Aug 19
Human Resources - HR Service Delivery, Associate
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.

Global Human Resources Service Delivery (HRSD) is a best-in-class, global HR Service Delivery organization of approximately 650 people, that services the entire global population of JPMC, currently totaling over 260,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of contact centre (accessHR), payroll, benefits administration, global data management (including records management and letters production), On/Off boarding employees, Workforce Analytics and Surveys, and HR Risk Management. Our efforts are focused on supporting the firm to achieve its strategic priorities by leveraging these core principles that define the group's culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People

As a member of the Singapore team, the individual member is the location Subject Matter Expert (SME) with end-to-end responsibility for HR Operations for the location. The individual will ensure that the services delivered meet the needs for Singapore in an efficient, controlled, and cost effective manner.
The Singapore HRSD team will partner with the HRSD Team in the India and Philippines Corporate Centers in delivering the HRSD Products and Services for the location, ensuring that the regional processes are fully standardized and optimized, yet in compliance with local regulatory requirements.

The role reports directly to the HR Service Delivery Country Manager.

Key Responsibilities:

• Strategy/ Leadership
o Working with the HR Service Delivery Country Manager to ensure that local objectives are aligned to the global and regional priorities.

• Operations Management

o Manage operations to ensure the smooth, timely and accurate delivery of HR Operations
o Monitor services delivered by Corporate Center teams, directing and ensuring they are delivered to agreed service levels.
o Complete end-to-end reviews of processes delivered by Corporate Center teams; discuss both issues and opportunities to improve the service delivery
o Ensure that all operational processes are correctly documented (Standard Operating Procedures) and have built in control assessments to review their effectiveness.
o Act as the HRSD Subject Matter Expert for all Products and Services delivered in location

• Risk Management
o Identify, develop and maintain the controls required in HR Operations processes; perform checks to validate effectiveness of the controls; compile action plans for control gaps and complete ensuing remediation
o Complete root cause of analysis (RCA) of any issues identified; monitor resolution progress.
o Ensure all operational processes are delivered in compliance with the Firm's and local regulations and procedures.
o Develop thorough understanding of location legislative environment in order to provide technical expertise and advice to the stakeholders, including HR.
o Co-ordinate all internal & external audits.
o Ensure risk mindset embedded in all facets of HRSD service delivery

• Change Management
o Identify opportunities to improve operational execution, articulate the business requirement and implement the solution
o Create and sustain a culture of continuous improvement.

Skills & Expertise:

• Strong domain knowledge of Human Resources operations
• Excellent interpersonal, organization and communications (both verbal and written) skills
• Excellent Client Relationship skills; ability to identify, build and maintain relationships both within HR and externally to deliver success
• Strong risk and internal control mindset, and risk management experience
• Strong communications skills
• A strong process management mindset with the ability to influence outcomes
• Strong regulatory awareness, ensuring that the Firm is operating and reporting within requirements
• Strong analytical and problem solving skills; solution orientated thinker who is able to perceive issues from a Client's perspective
• Project management experience would be an advantage
• Self Starter; ability to resolve day-to-day issues effectively
• Team player with ability to work in a small team cohesively
• At least seven years experience in HR operations management
• Bachelors or Masters Degree

J.P.Morgan logo