L2 Support - Avaloq

  • Negotiable
  • Singapore
  • Contract, Full time
  • iKas International , EA Licence No: 16S8086
  • 13 Nov 18

A financial insituation service provide is now expanding their team to cope with the exptensive business. It is now looking for mutiple L2 application support to provide L1-L2 Support to its Avaloq system users. You will be a suitable candidate if you host a Avaloq Certification, and keen to further develop your career with a support duty.

Functional Overview

  • Member of the application managed services team to support systems used by Wealth Management Division (Asia ex Japan).
  • Engage in application support activities for Wealth Management systems:
  • Ensure requests from Wealth Management users in Asia with effectively and efficiently.
  • Identify cause of system issues and provide remedy/workaround for the user or escalate the problem to technical team.
  • Excellent communication skills in English, at all levels with the ability to present information in a professional and mature manner.
  • Good Avaloq knowledge


  • Day to Day support of all applications supporting Wealth Management business. This includes Morning and/or Evening Operation Duties, and manning the Wealth Management Helpdesk.
  • Monitor critical components of the system and troubleshoot problem areas.
  • Participate in Release Management activities for Wealth Management systems.
  • Conduct software application testing and sanity checks during regular IT maintenance.
  • Participate in Parameterisation activities for Avaloq banking system.
  • Participate in preparing ad-hoc reports for users.
  • Work closely with regional IT teams to maintain the systems used by the applications.
  • Conduct user training and briefing of Wealth Management systems.
  • Participate in Business Continuity Planning and Exercises.
  • Participate in internal team and client team


  • Degree in Business Information Science, Computer Science or Engineering disciplines
  • Experiences of similar role for banking, PB or WM environment
  • Hands-on knowledge on Structured Query Language (SQL) for Oracle 11g and Microsoft SQL Server 2005/2007/2008
  • Good knowledge on Unix commands and scripting
  • Excellent English Language skills
  • Hands-on knowledge for AUTOSYS (job scheduler)


  • Completed Avaloq Certification training
  • Hands-on knowledge for Business Intelligence, Datawarehouse, and/or web applications
  • Demonstrate basic financial understanding in FX/MM/Equity/Derivatives and associated front to back operational workflow

iKas International (Asia) Pte Ltd is a registered Employment Agency with the Singapore Ministry of Manpower (EA License Number: 16S8086

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