Network Operations Engineer Network Operations Engineer …

Schroder Investment Management
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 20 Sep 19
Schroder Investment Management
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 20 Sep 19
We’re looking for an experienced Network Operations Engineer who can work on the support and continued development of the network estate here at Schroders. You’ll bring knowledge, drive, enthusiasm and a passion for technology. We’ve got a diverse portfolio of technologies at here and your goal is to maintain and build at the highest possible levels to drive customer satisfaction and enable a technology focused working environment for our users.

The Global Communications team are responsible for telephony, IT Estates, networking and security infrastructure. This role has a primary focus on campus and data centre networks, wide area networks as well as Internet hosting, market data and B2B environments as well as next generation firewalls, load-balancers and cloud platforms. We are looking for candidate who can bring a genuine interest in operations for our networking and security infrastructure and work in our fast-paced environment.


About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.


The Team

The Singapore based APAC Technology Infrastructure Team provides primary operations and engineering services for all infrastructure components across the Asia-Pacific region and the rest of the world working in a Follow-The-Sun global support model. You will work closely with our monitoring and first line support teams as well as our Engineering teams based in APAC and abroad.


What You’ll Do

  • Work as part of a Global multi-locational cross-matrix team in a dynamic environment
  • Be a key part of our team to drive forward and maintain our technical estate
  • A predominantly operational and sustaining engineering role, with change and project work as required
  • Working closely with other teams such including Service Desk, Platforms, Information Security and End User Services
  • Proactively own incidents, problems or issues adhering to SLA’s and OLA’s where relevant
  • Act as a technical resource for change requests and project works
  • Act as a technical resource for maintenance, firmware upgrades, and recurring patch cycles
  • Utilise documented Standard Operating Procedures and other documentation provided
  • Work using ServiceNow to update incidents and requests
  • Have awareness of the technology roadmap for existing and new technologies


The Knowledge, Experience and Qualifications You’ll Need

  • At least 3 to 5 years of relevant network operations/support experience within a financial services
  • Possess CCNA qualification and/or holding or working actively towards CCNP
  • Excellent English communication

  • Experience working within the ITIL Framework

  • Experience of ServiceNow


    Knowledge of voice, video and audio-visual solutions


Working knowledge of the following:  

             - Branch & Data Centre Switching & Routing

             - Wireless technologies, setup, troubleshooting and security

            -  Enterprise Firewalls especially CheckPoint and Palo Alto

            -  Internet routing and security

            -  Understanding of cloud technologies is a big plus

            -  Common interior and exterior routing protocols

            -  Site-to-Site and Remote Access VPN technologies

           -   Proxy technologies, Bluecoat or McAfee

           -   Load Balancers

           -   IP Address management and network services such as DNS, DHCP and NTP

           -  Network management, monitoring & Diagnostic Tools

           -  Network probes and packet capture analysis

What You’ll Be Like

  • A keen team player with the ability to work across time zones
  • Desire to care about the details
  • Committed to deliver innovative solutions
  • Enjoys analysing and solving problems
  • Self-motivated and enthusiastic
  • Able to be flexible and work under pressure and with tight deadlines
  • Enjoys interacting with users and strong communication skills