Process Manager Process Manager …

Eames Consulting Singapore
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 20 Sep 19
130000
Eames Consulting Singapore
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 20 Sep 19
130000
Looking for a Process Manager with experience in Customer Experience/Customer Journey

Responsibilities:

  • Lead customer journey mapping as a SME
  • Work with stakeholders across business line to understand processes and customer journeys
  • Lead process improvement and reengineering exercises across the organisation to improve business efficiencies and effectiveness
  • Create and maintain standard operating procedures (SOPs) for the company

Requirements:

  • 8 to 10 years of experience in process improvement projects
  • Prior experience in Financial Services
  • Experience in customer experience/journey will be advantageous
  • Excellent communication skills
  • Prior consulting experience will be advantageous

EA Licence: 16S8091|EA Registration Number: R1544112

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