Unix/ Linux Operational Support Engineer Unix/ Linux Operational Support Engineer …

Schroder Investment Management
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 20 Sep 19
Schroder Investment Management
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 20 Sep 19
We’re looking for an experienced Operations Support Engineer who can work on the support and continued development of the hosting estate here at Schroders. You’ll bring knowledge, drive, enthusiasm and a passion for technology. We’ve got a diverse portfolio of technologies at here and your goal is to maintain and build at the highest possible levels to drive customer satisfaction and enable a technology focused working environment for our users.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.


The Team

 As a member of the Global Hosting team working within the Schroders Singapore office, you will be part of the wider Technology family, working alongside (sometimes physically, sometimes virtually) colleagues in all Serviceline’s around the world. Global Hosting are responsible for the Wintel, Unix / Solaris, Storage, Database, Backups, Cloud and Automation Serviceline’s, from an operational perspective through to design and delivery. As such, you and other team members at all levels will have a huge amount of experience between you to help each other where needed.


What You’ll Do

  • Work as part of a Global multi-locational cross-matrix team in a dynamic and high pressured environment
  • Adhere to the Serviceline’s Global Policies and Standards
  • Attend training courses related to the Serviceline as well as taking ownership of your own career progression through continual learning
  • Form a professional working relationship with all levels of the Global Serviceline including the Service Desk, Operations, Engineering teams and external vendors in order to share, assist and learn as well as to ensure cohesive incident ownership and resolution
  • Proactively own incidents, problems, issues and change requests whilst adhering to the documented processes within the scope of the Global Serviceline whilst adhering to SLA’s and OLA’s where relevant
  • Lead the team’s quest for Automation Everywhere across all platforms in the Technology Infrastructure space
  • Provide an excellent level of ticket management throughout the incident, change, problem or issue, and escalate within agreed guidelines and timelines
  • Act as a technical resource for Change Requests, maintenance, firmware upgrades and recurring patch cycles within the scope of the Global Serviceline
  • Utilise documented Standard Operating Procedures and other documentation provided
  • Highlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes within the Serviceline as part of the Continual Service Improvement process
  • Adhere to Schroders Information Security and Compliance policies and standards within the Global Serviceline
  • Provide the highest level of internal customer service during direct or indirect customer interaction

The Knowledge, Experience and Qualifications That You’ll Have

  • Degree graduate with at least 3-5 years of relevant experience in system operational support within a financial services sector
  • A love for technology, desire to learn and eagerness to progress
  • Experience working as part of a global team
  • Experience managing a ticket based workload
  • Experience providing support using documented operating procedures and processes
  • Strong scripting background
  • Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment
  • Excellent English communication abilities


Knowledge of the following:

  • Unix / Linux Operating Systems
  • File Systems / NFS o DNS / DHCP
  • LDAP / Active Directory
  • Security tools (such as Tanium)
  • Patch Management
  • Oracle SPARC T series
  • Virtualisation & container technologies
  • Automation tools (including Ansible / AWX)


The Knowledge, Experience and Qualifications That will Help 

  • Experience, knowledge or a qualification in the ITIL Framework
  • RHCE certification or equivalent
  • Have worked in an Agile environment

What You’ll Be Like

  • A keen team player with the ability to work across time zones
  • Desire to care about the details
  • Committed to deliver innovative solutions
  • Enjoys solving problems
  • Self-motivated and enthusiastic
  • Ability to work under pressure and with tight deadlines