Wealth Management, Client Onboarding, Vice President Wealth Management, Client Onboarding, Vice  …

J.P.Morgan
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
J.P.Morgan
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Wealth Management, Client Onboarding, Vice President
The Client Onboarding Officerwill be part of the global Middle Office Operations team supporting all aspectsof Client Onboarding to include the fulfilment of Anti Money Laundering (AML)and Know Your Client (KYC) requirements. The Client Onboarding Officer willpartner with the client-facing teams to ensure all client KYC records arecompliant with regulatory standards, and will ensure high quality and timelycompletion of all client-level due diligence requirements at the onset andrenewal of client relationships. The Client Onboarding Officer will ownthe end to end Onboarding of new clients and subsequent periodic renewalprocess of all clients. The Client Onboarding Officer will assist with thedrafting and gathering of client documents and make independent recommendationsregarding AML risk at a client level prior to final review by the client-facingteam. The Client Onboarding Specialists are expected to stay current with allregulatory changes and requirements around client KYC, Suitability and Documentation.

Key Responsibilities
  • Responsible forensuring that process outputs for its 'Pod' are of high quality, in line withinternal quality standards
  • Provides direction,oversight, advice and guidance to team members within own area ofresponsibility to create and foster an environment of continuous improvement
  • Escalation point forissues and face off to key stakeholders
  • Develop and producescritical metrics and reporting which provide data related to departmentperformance, risk quantification and stratification and resource capacitylimitations
  • Trains and developstalent, provide SME / technical support (including training); identifyknowledge gaps and work with management to conduct training sessions to drivehigh quality output
  • Act as role model inrelation to driving high quality outputs
  • Responsible forcoordinating the effective completion of each assigned case from initiation tocompletion; following up with teams responsible for completing sub-activitiesacross the end to end New Account Opening process
  • Act as primaryinterface for Bankers; responsible for managing expectations and enhancing theclient experience
  • Communicates in aclear transparent way and articulates on-boarding requirements and timecommitments to the banker
  • Set and manage the priorityof all on-boarding requests through ongoing engagement with business, whilstproactively managing the on-boarding pipeline throughout all stages of theprocess
  • Drives effectiveissue resolution within boundaries of policy, ensuring cases are completed inline with defined service level agreements
  • Single point ofcontact to facilitate all queries for that case, including issues around PEP,screening, regulatory, compliance, legal, operational risk, account opening
  • Undertake Client duediligence on a timely basis and ensure they are performed to meet the requiredquality and detail standards as required by Policy & Procedures
  • Analyze AML risksassociated with the client from a technical perspective, identify and escalatepotential risks and operational issues as appropriate
  • Identify red flag /dot situations and escalate in line with policy and procedures
  • Ensure necessary KYCdocs are attached to the client's CDD in line with policy and procedures
  • Ensure New AccountTracking file is updated on real time basis so as to reflect the accuratestatus
  • Ensuring appropriateand confidential handling / sharing of sensitive client data
  • Contribute ideas andparticipate in efforts to drive continuous improvement to enhance servicedelivery
  • Escalate issues in atimely manner in line with the escalation protocols
  • Escalate recurrentissues surrounding the onboarding process to management
  • Work independentlyand complete assigned tasks within the established timeframes
  • Participate in UATand make suggestions on system improvements

Qualifications
  • Minimum 15 years of relevant experience in Client Onboarding
  • Strong understanding of KYC, AML , Regulatory requirements (i.e. HKMA and MAS)
  • Strong knowledge of Private Banking industry preferred
  • Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making and conflict resolution skills
  • Excellent communication skills, fluent in English and local language (written / verbal) as appropriate
  • Open minded, able to share information, knowledge and expertise with peers and team members

Key Competencies
  • A dedicated team player
  • Strong sense of ownership and responsibility
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Ability to multi-task and manage multiple streams of work concurrently
  • A "can do" attitude with a passion for driving best practices
  • Logical, structured approach to planning and problem solving
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions

Business
  • Industry & Regulatory Knowledge
  • Risk Management
  • Communication
  • Managing complexity

Technical
  • Client Service
  • Product knowledge(internal / external )
  • Project Management& Project Governance
  • Process development& Management
  • Operational Management
  • Quality Management
  • Change Management

Behavioral
  • A dedicated team player
  • Strong sense of ownership and accountability
  • A "can do" attitude is a must with a passion for driving best practices
  • Willingness to make decisions, while ensuring buy in from stakeholders
  • Detail oriented - balanced with ability to think , prioritize and act strategically
  • Logical, structured approach to planning, problem solving and decision-making
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Multi-tasker who can manage multiple streams of work concurrently
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out


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