Customer Consultant Customer Consultant …

Lloyds Banking Group
in Chester, England, United Kingdom
Permanent, Full time
Be the first to apply
Lloyds Banking Group
in Chester, England, United Kingdom
Permanent, Full time
Be the first to apply
Customer Consultant
End Date
Monday 08 July 2019

Salary Range

We support agile working - click here for more information on agile working options.

Agile Working Options

Job Description Summary
Starting salary between £18,414 and £20,060 (Salary will be pro rata for any reduced hours working)

We're adding to our existing customer consultancy team and need people who really care about doing the right thing for our customers. We know these are challenging economic times, which is why we're committed to helping our customers through them, and we're offering full training and support to ensure that we grow our team with people who can listen to our customers and respond in a way that ensures they get the best from us.

Job Description

What will you be doing?

This is a phone based role, so you'll be making and taking calls from existing customers who need help to organise their repayments.

Each call will be about taking the time to understand your customer and their finances, and then working with them to find the best way forward.

We'll be looking for you to identify and help anyone vulnerable, and we'll trust you to make the right decision about how to help them in the best possible way.

Every call will be different - so you'll be working with lots of customers and handling lots of varied queries.

What do you need to apply?

We understand that every interaction with our customers is important, and we're keen to talk to you if you understand this too.

This is a challenging but rewarding role, you don't need to have a background in banking or finance, we're much more interested in your ability to build fantastic rapport with our customers.

It goes without saying that you are computer literate, accurate and that you can follow all the right steps and policies, and that you can work compliantly within our internal and external regulatory frameworks.

We offer a full time training course for your first 4 weeks in role with us - followed by side by side training for the next 6 weeks. But don't worry if you can't make the full time course - we'd still love you to apply if you are passionate about customer service.

So if you're patient, have a sympathetic manner and proven customer service skills, maybe even backed up by experience in a telephone-based or collection role we would welcome your application.

In return, we offer a competitive reward package; check out our careers website for more details.

Why should you apply for this role?

This is a great chance to learn, we're offering full training and support.

You'll make a real difference to our customers who need it the most.

The team that you'll work in is part of a large organisation that offers a huge range of ways to learn, and future career opportunities.

You'll be joining with a group of other new starts - so you'll be part of team from the start.

You'll be joining an existing department of people who care, and who are determined to do the right thing for customers.

We're offering a range of shifts covering Monday - Friday 8.00am till 9.00pm and Saturday 8:00am to 5:00pm, so this is a good chance if you are looking for agile or part time working.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.