Chapter Manager - Information Technology London - Great Britain Chapter Manager - Information Technology London -  …

in London, England, United Kingdom
Permanent, Full time
Be the first to apply
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Chapter Manager - Information Technology London - Great Britain
Description of the Business Line or Department
The aim of the Information Technology department (ITEC) of GBIS is to translate ideas into action by combining the strength of expertise in IT with a deep understanding of investment banking.
ITEC works to ensure that it delivers the services the businesses need to compete and serve Société Générale's clients. The objective is to deliver production services in a well controlled and cost effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.
  • Delivering IT services and solutions that enable GBIS to deliver its business objectives.
  • Ensuring a cost effective, high quality, flexible and well controlled production service for business applications systems and IT infrastructure (service delivered by RESG/GTS).
  • Facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and operational efficiency improvements in our overall front to back processing environment.
  • The Business Line is MARK/Prime Services and the Business Chain part of this perimeter are: Fixed Income Prime Brokerage, Equity PB, Cleared OTC, FX PB and OTC Bilateral.
Summary of the department
  • ITEC/PRD provides application production services to all GBIS users worldwide while ensuring a consistent and acceptable quality and level of service at an adequate cost. This mission includes:
  • Application Support to ensure that all GBIS businesses and functions operating in all locations are properly supported following global ITEC standards and processes.
  • Quality Assurance to ensure production quality by extending the testing and quality perimeter and capitalising on its best practices.
  • Technical Services Management to provide worldwide application technical services on Production and Pre-Production environments to Support, Development and Quality teams.
  • Infrastructure Services Management to ensure that the Group Infrastructure Department (RESG/GTS) provides ITEC with the appropriate level of support in line with business needs and costs
  • The Business chain and main applications under ITEC/MKT/SEP Tribe are: FI&Equity PB ( Shadow, InforMosaic, 4Sight), FX OTC PB (Himalayas, Kondor+, K+TP) and Cleared OTC (Murex)
Summary of responsibilities
Production Management:
  • Analyse and report the Production globally, define and drive action plans for all regions.
  • Drive the Business relationship around the Production in synch with the tribe Manager and the CRM.
  • Manage Production Crisis and Major events impacting the tribe.
  • Regularly inform his/her management (both hierarchical & functional) about the production status and escalate when major issue.
People Development
  • Develop the Chapter Support members on the 2 axes: Soft skills and Production practices.
  • Ensure that the technical and functional skills of the Chapter Support members are well considered within the tribe.
  • In charge of the onboarding process for new joiners within the Chapter.
  • Ensure the Follow-up of the Chapter Support members globally all along the year and Evaluate individual performance + overall Chapter performance.
IT Service continuity
  • Ensure the resiliency of the IT Production setup in day to day in term of knowledge and coverage (Planning, FTS...).
  • Contribute to the IT Service continuity plan (DR, BCP....).
  • In charge of the Staffing / Sourcing / Location strategy within the Global Chapter while respecting the allocated and forecasted budget.
Practice Development
  • Define and monitor the proper implementation and usage in all regions of the Production standards (methodology, tools, processes, monitoring...) within the tribe.
  • Promote and contribute to the community of practice and guilds.
  • Share and contribute to the deployment of the Best practices within the tribe & across all ITEC.
  • Work closely with Feature Teams, Product owners, agile coaches and stakeholders to deliver solutions in line with Business needs.
  • Collaborate with other managers (Chapter Managers, Tribe Manager, Practice Lead) in leading the Tribe.
  • Animate sharing experience session and problem session with chapter members to develop tools and create documentations.
  • Act with integrity and due skill, care and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny.
  • Observe proper standards of market conduct. Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.
Level of Autonomy and Authority
Working under the supervision of reporting manager, autonomy to be defined and refined under that supervision.

Profile Required

  • Management of Production team led by example.
  • Excellent interpersonal skills; to be able to communicate convincingly at all levels with the key decision makers in the relevant business lines and elsewhere within the investment bank
  • Strong written documentation abilities
  • Coordination skills (across and between the teams in ITEC and the business)
  • Understanding of Investment Banking market activities
  • Compliant with confidentiality requirements
  • Ability to work autonomously and be responsible for following matters through to completion
  • Solution-focused, service-oriented and proactive
  • Team player enjoy sharing information
  • Have a strong risk culture and reliable professional conduct

Why Join Us

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment

Business Insight

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

All our positions are open to people with disabilities

Job code: 19000PY3
Business unit: SG CIB
Starting date: 02/12/2019
Date of publication: 20/09/2019