Desktop Engineer Desktop Engineer …

Schroders Investment Management
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Schroders Investment Management
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Schroders Investment Management
Desktop Engineer
Who we're looking for
Desktop Engineering is a core function within User Services and is key to the ongoing transformation of the Schroders Global Desktop estate. The function is high profile and the Desktop Engineer is required to fit into this function and provide in-depth engineering and troubleshooting capability.
As a Desktop Engineer, you will play a key part in ensuring the engineering function continues to deliver a highly performant desktop estate to Schroders.
You will also be required to provide 3rd line troubleshooting to 3rd party support teams. You will work closely with both the Global Desktop Engineering Team and Global Desktop Architect to ensure successful delivery of the engineering function.

About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base
This role will be based in London.

The team
IT at Schroders is not just about technology; it's about problem solving using cutting edge technology to support the business and deliver high end solutions. We encourage innovation and value excellence. We are a global function that's managed locally and this allows us to develop and deploy systems and processes across our international offices. To learn how we've grown, explore our interactive timeline to see how we've been shaping financial futures since our very beginnings.

Global Infrastructure Technology is responsible for running all aspects of Infrastructure for Schroders globally. We have representative support personnel in most global offices. The bulk of architecture & engineering happens in London, Singapore & New York. Historically the teams have been quite isolated, not considering themselves as one global team. This has now changed with the creation of a global infrastructure strategy.

We also recognise that successfully balancing personal and professional commitments brings out the best in our teams and therefore all roles in Global Technology are reviewed for suitability for flexible working arrangements, with this specific opportunity available to applicants from 3 to 5 days per week. We passionately believe that individual performance is enhanced by embracing the whole individual and structuring a working environment that supports them.

What you'll do
• Provide 3rd level investigation and resolution of desktop incidents, problems and support
• Provide support, advice and input on in-flight desktop transformation initiatives
• Monitor availability and performance of desktop systems and rectify issues as required
• Troubleshoot and resolve complex desktop related issues escalated from first and second level support
• Identify key improvements to existing desktop delivery processes
• Assess, document and implement desktop platform changes as required in conjunction with risk and security teams
• Document processes for internal policies and procedures related to desktop platforms

The knowledge, experience and qualifications you need
• Experience working in a time-pressured environment
• Experience working as part of a team
• Experience engaging and working with end users
• The ability to self manage and task guidance from senior team members
• Excellent proficiency in Windows 10 desktop engineering
• Excellent proficiency in AppSense Environment Manager including personalisation
• Working experience of a VDI environment
• Excellent written and verbal skills
• Positive attitude capable of remaining positive when under immense pressure
• A good communicator, and able to work collaboratively in a global team.
• Someone who can operate in a fast changing environment and take ownership of their work.
• Someone who will challenge the status quo and improve the overall user experience.
• Strong organisational and time management skills.
• An inquisitive thinker, with attention to detail.

What you'll be like
• Excellent written and verbal skills
• Positive attitude capable of remaining positive when under immense pressure
• A good communicator, and able to work collaboratively in a global team.
• An adaptable worker who can operate in a fast changing environment and take ownership of their work.
• A resilient individual who will challenge the status quo and improve the overall user experience.
• Strong organisational and time management skills.
• An inquisitive thinker, with attention to detail.

Note to Agencies:
Schroders does not accept speculative CVs from agencies. We do have a PSL who are invited to support us when required. We only pay fees to agencies instructed to send CVs and are submitted through our recruitment portal. We do not pay fees on speculative or unsolicited CVs sent to Schroders or Schroders employees and reserve the right to contact unsolicited CVs directly.

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