Senior Client Services Advisor Senior Client Services Advisor …

IHS Markit
in London, England, United Kingdom
Permanent, Full time
Last application, 20 Sep 19
Competitive
IHS Markit
in London, England, United Kingdom
Permanent, Full time
Last application, 20 Sep 19
Competitive
Senior Client Services Advisor
What's in it for you:
The opportunities are limitless. You will have ability to grow organically with a small but fast-growing company, where the Management team has a wealth of experience servicing the Industry.  You will have the opportunity to be part of a growing team which services Investor Relations - a unique space that requires an enthusiastic individual who can develop and maintain client relationships, work with product management to enhance the product to improve the commercial offering, and promote IHS Markit's brand and reputation for world-class products and client service in the local market. You will gain an overall understanding of Client Service, Product Management, Sales, Training, Marketing, and Data while working with streamlined and sophisticated software, data and clients.

What you'll work on:
  • Provide comprehensive support and service to customers in order to ensure retention, increase sales opportunities and grow the client spend of IHS Markit's products and services
  • Work with and liaise with other members of a designated account, to drive growth and retention activity, and to develop positive client relationships. Establish and build strong working relationships with business leaders and key internal stakeholders and work teams to ensure the successful delivery of services to your clients
  • Follow proactive strategies to support clients in the following areas: training sessions, leading on-site meetings and account reviews, offering continuing product education, presenting best practices for Investor Relations workflow, and delivering extraordinary customer service via email and phone communication as well as face to face meetings
  • Engage with clients on a daily basis in order to exceed the expectations set for monthly/ quarterly key performance indicators regarding calls, emails, meetings, and sales opportunities
  • Demonstrate leadership qualities and serve as a resource to other members of the Account Management team
  • Manage a portfolio of accounts by developing key account plans and implementing a targeted strategy
  • Master the portfolio of products offered and supported by Corporate Account Management
  • Understand the Investor Relations industry and the job functions of your clients in order to become an invaluable resource to your clients and to facilitate the appropriate response to client needs
  • Troubleshoot client issues and work with internal and external groups to solve client problems, and communicate effectively through resolution
  • Document written and verbal communication in our internal CRM system
  • Provide constructive and actionable client feedback to Product Management or other departments with regard to product requirements and enhancement requests and ideas
  • Continuously work to promote IHS Markit's products and identify sales opportunities
  • Prepare customized spreadsheets with detailed quality assurance, and perform data entry tasks ensuring all details meet the specified requirements

Qualifications:
  • 4+ years' experience in client account management or relevant industry experience, i.e. Finance/Sales
  • Financial industry knowledge & interest
  • Excellent written and verbal communication skills and outstanding customer service orientation
  • Results-driven, detail-oriented, and a motivated self-starter
  • Strong organizational skills and ability to manage multiple tasks
  • Strong analytical & independent problem-solving skills
  • The ability to work well both independently and within a team
  • The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately
  • Strong proficiency in Microsoft Word, Excel, and PowerPoint, and the motivation to learn new applications
  • Bachelor's degree in Finance, Economics, Management, Business Administration, Marketing or relevant field


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IHS Markit is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or accommodation to use our website to apply to a position, please contact accessibility@ihsmarkit.com or call +1 212 849 0399. Determination on requests for reasonable accommodation will be considered on a case-by-case basis.
This contact information (email and phone) is intended for application assistance and accommodation requests only.

We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process and only qualified candidates will receive consideration and follow-up.

IHS Markit is proud to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment drug testing. As a federal contractor in the United States, IHS Markit is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding legal rights and protections in the United States, please click on the following links:

Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Statement

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Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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