Technical IT Support (2nd Line) Technical IT Support (2nd Line) …

IHS Markit
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
IHS Markit
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Technical IT Support (2nd Line)
R11919 - Technical IT Support - 2nd Line - Ropemaker Place, London

Position summary:

Provide technical and procedural support and guidance to junior and Tier 1 colleagues. Provide a high level of technical support, dealing with complex issues and implementing smart solutions to nonstandard problems, taking ownership of issues, escalating issues as appropriate and working with escalation points through to resolution

Duties & Accountabilities:

  • Provide user support both face-to-face and over the telephone
  • Undertake Client Workstation builds (including the configuration of both OS and applications) plus ongoing support
  • Maintain the networked printers
  • Deal with virus issues on workstations and other security specific issues
  • Use client management tools to support PC and laptop environment
  • Utilise the call tracking system for recording all IT issues
  • Prioritise Incident tickets and resolve according to SLA, while performing duties on other Service Requests and Infrastructure project work
  • Ensure assets are recorded and tracked
  • Provide remote support to other offices where possible
  • Provide support for Executive Video and Audio Conferences
  • Occasional travel to other offices to provide onsite support when required

Education and Experience Required:

  • Bachelor's in Computer Science, related field or equivalent experience
  • ITIL foundation holder preferred (v.2 or v.3) or ITIL Service Desk and Incident management process awareness
  • 3 years + of general experience in one or more of an IT Functions
  • IT Service Desk experience required, in Windows Desktop and Server environment
  • Exposure to Financial environment advantageous
  • MCP/CCENT desirable
  • Must be able to work effectively as part of a project team, foster team cooperation
  • Technical, in-depth Knowledge of Windows 7/10 operating systems
  • Technical, in-depth Knowledge of Office 365/2016 and below
  • Knowledge of CRM systems such as ServiceNow or Jira
  • Use of remote support tools such as Bomgar/Goverlan
  • Worked with patch management and software deployment using SCCM \ Altris or similar
  • Active Directory and Exchange, administration and technologies
  • Strong TCP/IP and network supporting protocols (DNS, DHCP, etc)
  • Mobile support, Blackberry\IPhones\Android handhelds and BES
  • Remote Access/VPN (Cisco IPSec/Any connect/Pulse Secure)
  • Stays current with rapidly changing technology and applies it to business needs
  • Must be able to effectively communicate technical information to both technical and non-technical personnel


IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please  contact  or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only.  We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace. In addition, in the United States, we perform pre-employment drug testing and are required as a federal contractor to participate in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Statement


Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.