To ensure that effective application technical payment activity (all range of payment instruments) which are deployed ensure that operational errors are kept to a minimum and customer experience is maximised.
Review and deliver operational processes and focus on streamlining and improvement methodologies and ensure that any changes are managed through to implementation. The role will also be accountable for producing daily, weekly and monthly performance data for distribution to a range of stakeholders.
Work collaboratively with other parts of the business (such as Managers, Products and IT) to deliver outcomes for customers which support delivery of the bank’s Strategy.
Timely and accurate reporting of operational performance through to the appropriate reporting structures and governance, key responsibility for internal audit, compliance and risk review actions relating to transactional operations.
The role holder will be accountable and responsible for delivery of the following metrics relating to customer satisfaction, cost management, control execution and colleague engagement.
Experience and awareness of a variety of retail banking products;
At least three years extensive experience in an Operational / Leadership role
Experience in management of customer facing colleagues and management of complaints based on industry standards.
Ability to provide intellectual rigor to business controls monitoring and risk assessment, development of business solutions and decision making