Quality Assurance Analyst Quality Assurance Analyst …

Booz Allen Hamilton Inc.
in El Segundo, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Booz Allen Hamilton Inc.
in El Segundo, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Quality Assurance Analyst

Key Role:

Lead a quality management workstream to support the evaluation of field-based benefits advisors delivering support and services to service members, their families, and care providers within a large, complex, global program. Assess existing field operations' quality management systems. Analyze and implement quality control and quality assurance processes as a result of continuous process improvement efforts to enhance the field operations quality.

Basic Qualifications:

-5+ years of experience with program management for large or complex programs

-Experience with using Microsoft Office programs, including Outlook, Word, and PowerPoint

-Knowledge of quality standards and methodologies, including implementing quality management programs and the development of risk and issue mitigation strategies

-Ability to work from a dispersed location

-Ability to obtain a security clearance

-MA or MS degree in Business Administration

-Ability to obtain Master Trainer and Quality Assurance Specialist Certification

Additional Qualifications:

-Experience in working with the Department of Veterans' Affairs (VA) or the US Army, Navy, Marine Corps, Air Force, Coast Guard, or National Reserves

-Knowledge of the military environment

-Possession of excellent interpersonal skills to communicate with a wide variety of people

-Possession of excellent oral and written communication skills, including speaking, reading, and writing in English

-PMP Certification or equivalent

-Ability to obtain Master Trainer and Quality Assurance Specialist certification within the first 3 months of hire

Close
Loading...