Senior Client Service Manager Senior Client Service Manager …

Capital Group
in North Tustin, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Capital Group
in North Tustin, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Senior Client Service Manager
Search by Keyword Search by Location Send me alerts every days alert frequency in every certain days Create Alert Send me alerts every days alert frequency in every certain days Client Services Senior Manager Senior Apply now
  • Start
  • Please wait...

Date: Oct 7, 2019

Location: Irvine, CA, US, 92618

Company: Capital Group

Req ID: 30979
Experience Level: Director
Other Location(s):N/A
Relocation offered: Yes
Travel required: None

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But its more than that. Its smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and youll have the opportunity to grow with us professionally, personally, and financially. Youll be part of a team that genuinely cares about helping you succeed. Youll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, youll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

The Client Services Senior Manager (SM) is part of the American Funds Service (AFS) leadership team within the Shareholder Services department. The SM role has responsibility for coaching, developing, and evaluating the performance of managers who lead teams of associates who provide service to our clients.

The SM will be involved in executing business plans, monitoring staffing levels, ensuring that service is properly and consistently provided, handling service escalation, and identifying resource needs. In this role the SM can also expect to work with peers to identify and implement process improvements and new business procedures and policies as well as maintain a positive and engaging work environment. The SM will be a resource to their team, to peers and to other business groups by answering questions, facilitating business decisions, sharing opinions and perspectives, suggesting new and creative ideas, and participating in and leading projects. 

Responsibilities:

Develops and maintains an effective team, including the following:

  • Manages, coaches, and develops talent of SHSV Managers and associates, ensuring a high level of engagement across their teams.
  • Oversees/monitors quality and efficiency of work (calls, written requests) to ensure high service standards are consistently achieved; addresses issues identified. 
  • Demonstrates broad working knowledge of SHSV functional responsibilities, interdependencies, procedures, risks and controls, and in-depth knowledge of the investment management industry as it relates to Capital Group’s products. 
  • Evaluates business processes and procedures with a focus on continuous improvement; identifies, recommends, and leads change.
  • Guides associates and engages relevant internal and external parties to manage and resolve high-risk, escalated business scenarios.
  • Exhibits knowledge in current and possible future policies, practices, trends, technology and information affecting SHSV and impacting financial results. 
  • Develops, leads or participates in SHSV initiatives to achieve business plan outcomes in alignment with AFSG’s Mission.
  • May lead execution of a work stream plan. 

 Qualifications:

Demonstrates the following:

  • Drives Results – Consistently achieves results, even under tough circumstances.
  • Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action.
  • Drives Engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Develops Talent – Develops people to meet both their career goals and the organization’s goals.
  • Business Insight – Applies knowledge of business and the marketplace to advance the organization’s goals.
  • Manages Complexity –Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Technical Skills – Possesses a high-degree of business functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
  • Cultivates Innovation – Creates new and better ways for the organization to be successful.
  • Courage – Steps up to address difficult issues, saying what needs to be said.
  • Resourcefulness – Secures and deploys resources effectively and efficiently.

**Deadline to apply is 10/18/2018**

Company Overview:
Founded in 1931, Capital Group is one of the worlds largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.


Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Apply now
  • Start
  • Please wait...
Find similar jobs: Sign in

We noticed that you are already a member of our Talent Community. Please enter your password to continue.

Email* Password* * required field Sign in

We noticed that you are already a member of our Talent Community. Please enter your password to continue.

Email* Password* * required field Account Verification

We noticed you have accounts in our Talent Community" and Application" systems. We take security seriously and need to verify your identity to synchronize your accounts.

Account Email:

Please follow these steps to synchronize your accounts.

1. Reset your password:

The "reset password" link will open in a new browser window. Return to this page to enter your new password.

2. Enter your NEW password here: Account Verification

We noticed you have accounts in our Talent Community" and Application" systems. We take security seriously and need to verify your identity to synchronize your accounts.

Account Email:

Please follow these steps to synchronize your accounts.

1. Reset your password:

The "reset password" link will open in a new browser window. Return to this page to enter your new password.

2. Enter your NEW password here: Account Verification

Your accounts have been successfully synchronized. Use your new password when accessing our systems.

Account Verification

Your accounts have been successfully synchronized. Use your new password when accessing our systems.

Already a Member

You are already a user of this site. Please sign in.

Email*


Password* * required field Already a Member

You are already a user of this site. Please sign in.

Email*


Password* * required field Start Your Application Existing Users Email* Password* * required field New Users

Create a new account now!

  • Start Your Application
  • Receive Email Updates
  • Join our Talent Community


Create Profile Working... Next Create Profile Working... Next

Copyright 2019 The Capital Group Companies, Inc. All rights reserved.

Close
Loading...