Specialist II, IT Product Management (Change Management) Specialist II, IT Product Management (Change  …

S&P Global
in Centennial, CO, United States
Permanent, Full time
Be the first to apply
Competitive
S&P Global
in Centennial, CO, United States
Permanent, Full time
Be the first to apply
Competitive
Specialist II, IT Product Management (Change Management)
JobDescription :
Key Roles & Responsibilities*
• Review, assess and process IT Change Management requests
• Identify, analyze and prepare for IT risk and collision with multiple changes in the same window
• Manage large and complex changes impacting multiple applications and platforms; provide input and guidance
• Perform impact analysis on submitted Change Management requests; communicate (written and verbal) feedback in a timely manner
• Generate daily, weekly and monthly metrics and KPI reports for various key stakeholders
• Manage and coordinate monthly release activities across multiple teams within Ratings IT
• Provide periodic communication regarding upcoming maintenance activities and system availability
• Contribute to the maturity of the IT Change Management function within S&P Global Ratings
• Collaborate across the organization to get an understanding of application and platform dependencies; utilize key tools to further gain deep expertise and knowledge
• Update Standard Operating Procedures and templates as enhancements are made to the process; provide recommendations and feedback for continuous improvement
• Enforce Change and Release Management best practices and guidelines
• Collect, manage and assemble Change Management responses for regulatory requests and internal audits

Minimum and Preferred Experience/Skills
• 2-4 years of relevant IT Change and Release Management experience with key principles, methodologies and tools
• Technical acumen and understanding of application and infrastructure technologies including Cloud, network, storage, application development and DevOps
• Excellent communication skills, written and verbal in English
• Accountable, detailed oriented, hard-working, organized and responsive
• Promotes a culture of continuous improvement and service excellence
• Strong team player with the ability to easily collaborate
• Experience with industry leading ISTM COTs packages including ServiceNow and SDM12
• Strong working knowledge of Microsoft Office collaboration tools including SharePoint and Excel
Technical, Functional and Business Knowledge*
Practical and demonstrable experience in areas related to Change and Release Management. Working knowledge and understanding of ITSM COTs products including ServiceNow.

Problem Solving*
Strong analytical skills with the capability to breakdown a problem/event and develop alternate options and approaches to resolution.

Interactions*
Global cross team collaboration within Ratings IT spanning multiple time zones. Interactions include ability to comprehend, assess and discuss technical changes with various teams including Development, Architecture, and Application Operations & Infrastructure. Be a part of a high performing and motivated team that continues to excel and demonstrates value.

Typical Scope & Impact*
Scope includes global coverage for Ratings IT Change and Release Management activities; occasional weekend work to support release and complex maintenance activities.

Minimum and Preferred Education
Bachelor's degree in Computer Engineering, Communications or technology-related field.

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