Specialist II, IT Product Management (Change Management) Specialist II, IT Product Management (Change  …

S&P Global
in Centennial, CO, United States
Permanent, Full time
Be the first to apply
S&P Global
in Centennial, CO, United States
Permanent, Full time
Be the first to apply
Specialist II, IT Product Management (Change Management)
JobDescription :
Key Roles & Responsibilities*
• Review, assess and process IT Change Management requests
• Identify, analyze and prepare for IT risk and collision with multiple changes in the same window
• Manage large and complex changes impacting multiple applications and platforms; provide input and guidance
• Perform impact analysis on submitted Change Management requests; communicate (written and verbal) feedback in a timely manner
• Generate daily, weekly and monthly metrics and KPI reports for various key stakeholders
• Manage and coordinate monthly release activities across multiple teams within Ratings IT
• Provide periodic communication regarding upcoming maintenance activities and system availability
• Contribute to the maturity of the IT Change Management function within S&P Global Ratings
• Collaborate across the organization to get an understanding of application and platform dependencies; utilize key tools to further gain deep expertise and knowledge
• Update Standard Operating Procedures and templates as enhancements are made to the process; provide recommendations and feedback for continuous improvement
• Enforce Change and Release Management best practices and guidelines
• Collect, manage and assemble Change Management responses for regulatory requests and internal audits

Minimum and Preferred Experience/Skills
• 2-4 years of relevant IT Change and Release Management experience with key principles, methodologies and tools
• Technical acumen and understanding of application and infrastructure technologies including Cloud, network, storage, application development and DevOps
• Excellent communication skills, written and verbal in English
• Accountable, detailed oriented, hard-working, organized and responsive
• Promotes a culture of continuous improvement and service excellence
• Strong team player with the ability to easily collaborate
• Experience with industry leading ISTM COTs packages including ServiceNow and SDM12
• Strong working knowledge of Microsoft Office collaboration tools including SharePoint and Excel
Technical, Functional and Business Knowledge*
Practical and demonstrable experience in areas related to Change and Release Management. Working knowledge and understanding of ITSM COTs products including ServiceNow.

Problem Solving*
Strong analytical skills with the capability to breakdown a problem/event and develop alternate options and approaches to resolution.

Global cross team collaboration within Ratings IT spanning multiple time zones. Interactions include ability to comprehend, assess and discuss technical changes with various teams including Development, Architecture, and Application Operations & Infrastructure. Be a part of a high performing and motivated team that continues to excel and demonstrates value.

Typical Scope & Impact*
Scope includes global coverage for Ratings IT Change and Release Management activities; occasional weekend work to support release and complex maintenance activities.

Minimum and Preferred Education
Bachelor's degree in Computer Engineering, Communications or technology-related field.