• Competitive
  • Wilmington, DE, USA
  • Permanent, Full time
  • Citi
  • 2019-08-20

Fraud Risk Senior Manager

Fraud Risk Senior Manager

  • Primary Location: United States,Delaware,Wilmington
  • Other Location: United States,Florida,Jacksonville
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19034816


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Fraud Risk Senior Manager

We are looking for an energetic, motivated professional to join our growing team, supporting strategy development with a particular analytic focus on fraud authorization detection and loss mitigation. In this role, you will be facing off against intelligent, adaptive perpetrators of financial crime. The candidate will be closely involved with analysis, presentation, implementation, and monitoring of the strategies in the fraud detection system in addition to using analysis to support process improvements outside of authorization strategies all while balancing the customer experience. The candidate will work closely with the various stakeholders including Fraud Operations, Claims, Prevention, Technology, other risk teams and business owners. This role will include managing a small team of analysts to achieve these objectives.

Key Responsibilities: 
  • Through both individually and through leading a team, develop and implement effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience at point of sale and client contact points
  • Proactively identify fraud authorization detection risk opportunities at the strategy and portfolio level by performing various analytical and/or modeling techniques
  • Manage large scale end to end projects, including vendor score business case development, product conversion, and technological implementation assessments
  • Leverage customer data to build risk segmentation and mitigation strategies
  • Identify portfolio monitoring gaps and work with MIS team to develop and build necessary reporting
  • Develop& maintain strong partnership with Prevention, Operations, and other functional business partners to optimize business strategies
  • Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies


  • Bachelor's degree in a quantitative field such as Statistics, Economics, Finance, Mathematics, Engineering, or Computer Science, is required. An advanced degree is highly desirable
  • A minimum of 5 years of experience in applied analytics is required, preferably in a risk management context
  • Experience in directly managing the efforts of others
  • Experience employing data science and advanced analytics techniques is highly desirable
  • Experience in the banking/financial industry
  • Experience in the agile methodology of iterative project management
  • Experience in the fraud risk discipline in Credit Cards or other Consumer Banking products is desired
  • Experience in implementing strategies into real-time fraud prevention systems is desired
  • Experience in statistical and data analysis in at least one of the following statistical software packages or languages: SAS, SQL, R, or Python
  • Experience with UNIX desired
  • Excellent organization skills
  • Excellent communication and presentation skills are required
  • Ability to be flexible and work in a rapidly changing environment
  • Must be extremely motivated with a desire to continuously learn and refine our processes