Technical Support Representative Technical Support Representative …

in Orlando, FL, United States
Permanent, Full time
Be the first to apply
in Orlando, FL, United States
Permanent, Full time
Be the first to apply
Technical Support Representative
Client Technical Support Rep, Sr Orlando, Florida/en-US/EXT/job/Orlando-Florida/Client-Technical-Support-Rep--Sr_R-10150692/apply

Job Title

Client Technical Support Rep, Sr

Job Purpose

What does a great Client Technical Support Rep, Senior level do?

Our Express Client Services team is responsible for supporting the operational needs of Card Services clients throughout the US. Our clients are Financial Institutions (FIs) that utilize Fiserv debit card processing products and services. Our group provides phone and email support in areas such as ATM/debit card production and processing, settlement, out of balance, reports, database set-up, client notifications and file transmissions. Each Client Service Representative should have an understanding our product/services and utilizing various systems and platforms to service the client inquiries and support requests while working closely with various internal groups.

As a Client Technical Support Representative, Senior, you can look forward to:

  • Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns
  • Providing accurate information and quality customer service
  • Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
  • Resolving problems by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
  • Meeting individual customer service call volume and quality expectations
  • Acting as a liaison between client and Fiserv Card Services department
  • Sharing standard methodologies with other customer service claim teams
  • Responding to client inquiries through phone or e-mail contact with customers and prospects about the companys products or services
  • Promoting and maintain positive customer relations utilizing service excellence techniques
  • Participating in meeting team goals for service, quality and cost
  • Participating in and support company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality
Basic qualifications for consideration:
  • High School Diploma or equivalent required. Bachelor's degree preferred.
  • Previous experience in Financial Services institution is preferred.
  • Prior call center or help desk experience is required
  • Knowledge of payment processing and/or back office banking experience.
  • Excellent customer service and active listening skills
  • Superb communication Skills (verbal and written).
  • Demonstrated experience working well in a close team environment.
  • Strong attention to detail with the ability to multi task and support the needs of multiple clients simultaneously, following up with clients as needed.
  • Ability to make decisions and solves problem that range in complexity. Significantly complex technical issues will be referred to second level support team.
  • Solid PC (MS Office) skills and the ability to type 35 wpm or greater

Learn more about us.

Life moves fast. And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

Posted 5 Days AgoFull timeR-10150692

There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.