Client Service Representative Client Service Representative …

State Street Bank
in Boston, MA, United States
Permanent, Full time
Be the first to apply
State Street Bank
in Boston, MA, United States
Permanent, Full time
Be the first to apply
Client Service Representative
Trade Operations Support - Client Services Representative, Officer Boston, Massachusetts/en-US/Global/job/Boston-Massachusetts/Trade-Operations-Support---Client-Services-Representative--Officer_R-624577-1/apply

Who we are:
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $32.754 trillion in assets under custody and administration and $2.918 trillion in assets under management as of June 30, 2019, State Street operates in more than 100 geographic markets and employs approximately 40,000 worldwide. For more information, visit State Street's website at .

GlobalLink is a suite of market-leading e-trading platforms, technology, data and workflow solutions from State Street Corporation.

We are looking for someone to join our team to support the trading of our international client base using our Foreign Exchange, Money Market and ETF trading platforms. Primary responsibility will be to provide application support for our top-tier financial services customers.

Additional responsibilities include monitoring daily operations and to ensure that all deal processing is completed in a timely and controlled manner. The position is client-facing with a strong emphasis on client service and problem resolution.

The ideal candidate must show strong traits including: exercising sound judgment, working under pressure in a loud open office environment with a large amount of distractions, prioritizing tasks, identifying potential problems, learning new concepts, following procedures and communicating clearly with clients.

Prospective candidate will be required to have flexibility with shift start/stop time. The new hire will be working the hours between 10am-6pm

This role will include:
Handling of all general customer inquiries with regards to FX, MM/ETF trading and matching/settlement services on our propriety systems.
Training clients on system functionality across all product offerings when required by telephone.
Monitoring application and system events, and notifying clients of potential problems across all product offerings.
Providing support for our Application Programming Interface (API) connections.
Customer account and end user set-ups.
Handling of customer complaints.
Trade research & resolution.
Actioning internal change requests, as relates to production systems.
Investigating trade and technical issues on behalf of clients and banks/brokers.
Actioning change requests on behalf of clients and banks.

The ideal candidate will have:
Basic understanding of financial markets (minimum of 2 years related experience)
A background in Foreign Exchange and/or FX trading
Ideally you will have experience with FX trading systems and have some knowledge of operating systems such as Windows, Linux or Unix with some scripting experience as beneficial
Able to think quickly, troubleshoot and problem-solve in real-time
Call center experience or similar role
Excellent verbal and written communication skills
Strong team player mentality
Superior organizational and retention skills, telephone etiquette and listening skills
Eagerness to learn new products and technology this includes our own proprietary trading software as well as common market protocols such as FIX, SWIFT, etc.

Posted 6 Days AgoFull timeR-624577

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. Its also part of our commitment to inclusion, development and engagement, and corporate social responsibility. Youll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our .