Product Support Technician/Analyst Product Support Technician/Analyst …

in Canton, MA, United States
Permanent, Full time
Be the first to apply
in Canton, MA, United States
Permanent, Full time
Be the first to apply
Product Support Technician/Analyst
Tech Product Support Analyst

We have a unique opportunity for someone to contribute their talents and strengths as a Tech Product Support Analyst


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time. 

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the worlds leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped well be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity and Advantage drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond todays problems to find tomorrows solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


Analyze user and technical problems on Computershare / CCS applications such as Global Viewpoint, Capturepoint, Infiniti, Scotia Hub, and Republicast.

Primary Accountabilities

  • Monitor and analyze performance of different systems and provides feedback to the team leads, Infrastructure/DMZ team and also development team both in North America and abroad.

  • Resolves client problems. Gathers information and liaison with the local development team and business analysts.

  • Supports assigned applications and services and works closely with the infrastructure team (primarily the DMZ and DBAs group) based in Canton by providing required information to assist in the completion of tasks.

  • Works with problem ticket system/bug tracking system and follow up on urgent requests as required.

  • Perform software deployments for assigned products

  • Other responsibilities will be defined by the NA Production Manager on an annual basis to account for changes of landscape and to provide career growth.

  • The NA Production Support Analyst reports directly to the assigned NA Production Support Team Leader.

  • Ensure that system availability and performance is our top priority

  • Document and proactively refine support processes in consultation with the Support Manager

WHAT WE NEED FROM YOU Education and Experience
  • Bachelor's degree or equivalent work experience in a related area required

  • Familiar with a variety of the field's concepts, practices, and procedures

  • Excellent analytical and problem solving skills

  • Administration of Microsoft Windows Server 2008/12/16 and IIS 7/8

  • Understands networking and load balancing concepts

  • Solid SQL Server 2008/2012/2016 experience
  • Powershell: Ability to write and execute scripts

  • 3+ years of experience in Technology Production Support role.

  • Should have experience in the .NET framework
  • Preferred knowledge working with Service Now ticketing system and Octopus Deploy automation tools

  • Has understanding of web-based software architecture, deployment and configuration on Windows platform.

  • Has good understanding of web security aspects.

  • Has experience in supporting and administering large scale, enterprise level software systems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization

Mathematical Ability

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

  • A choice medical insurance plans designed to meet your needs

  • Dental & Vision insurance
  • Life & Disability insurance
  • Flexible spending and health savings accounts
  • Employee Stock Purchase Plan
  • Paid time off - Youll accrue 3 weeks your first year!

  • Nine Holidays
  • $1,000 Employee Referral Program
  • Wellness programs
  • Matching 401(k)
  • Tuition Reimbursement
  • Banking and investments plans
  • Rewards and recognition programs
  • Employee discounts for wellness, auto & homeowners insurance, wireless service and more

To learn more, visit us at Your career is waiting.

Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.



Primary Location: United States
Work Locations:
Job: Information Technology Deployment and Support
Organization: Computershare Limited
Job Posting: Oct 8, 2019, 6:12:43 PM