Business Solution Manager (Technology & Operations) Business Solution Manager (Technology &  …

Standard Chartered Bank
in Newark, NJ, United States
Permanent, Full time
Last application, 13 Sep 19
Competitive
Standard Chartered Bank
in Newark, NJ, United States
Permanent, Full time
Last application, 13 Sep 19
Competitive
Standard Chartered Bank
Business Solution Manager (Technology & Operations)
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.




Job Role: Deliver business solutions for the Transaction Banking Clearing business
Reports To: Head of Delivery - FI Clearing
Direct Reports: Business Analysts


Purpose:
Partner with the Transaction Banking Business and collaborate with the development team to design and implement business solutions, drive new initiatives, releases and value add propositions related to the Money Transfer System (MTS).


Key Responsibilities:
Collaborate with all of SCB's partners to find alternatives and solutions to business challenges. Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements. Engage the business client early and effectively building solid relationships and pushing IT value upstream as key business direction is being set.
• Identify, understand, negotiate and document business requirements with various groups.
• Facilitate the IT solutions planning and estimating phases.
• Manage the delivery of project scope and requirements documents.
• Use appropriate techniques to refine, review and validate requirements and manage the delivery of Impact Assessments.
• Act as primary liaison with business functions and solution management during the development lifecycle, from needs analysis and functional specification through testing, QA and rollout.
• Develop and manage direct relationships with key stakeholders and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals.
• Balance the customer's requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that the value of the project is realized. Clearly understand, articulate and document existing "as-is" systems & business architecture and define strategy for "to-be" architecture.
• Ensure appropriate assistance and support is given to the PSS teams for investigation and resolution of production issues.
• Ensure that all documentation is delivered in line with SCB standards.

People + Talent
• Build a strong team culture by role modeling the Bank's Valued Behaviors
• Develop technical and professional competencies within the team and have regular conversations on development aspirations and progress
• Set clear job objectives and description for direct reports and monitor progress against desired objectives and provide timely feedback.
• Manage team to ensure appropriate support throughout the project, including delivery, testing and rollout

Regulatory + Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct


Regulatory + Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.



KEY RELATIONSHIPS:
FI Clearing Business Head
• Cash Management Services Operations Heads
• Head Systems Development Americas
• Global Technology Services Heads (Production Support, Infrastructure, Change Management, etc.)
• Country Technology Head, Americas



Our Ideal Candidate

Knowledge Skills + Experience

• Strong knowledge of FI & Correspondent Banking and payment systems (ideally the MTS system).
• A very good knowledge of SWIFT, CHIPS, FED, Euro Clearing interfaces and message formats.

• Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members.
• Ability to understand current/changing business processes, participation in defining application and platform functionality.
• Able to build credible relationships both in immediate team and across multiple customer groups.
• Extensive experience of working with vendor applications and vendor resources
• Can identify business issues and develop risk mitigation strategies.
• Holds sound understanding of IT technology concepts and software architectures, MS products, development tools, etc. This person does not need to have deep technical knowledge.
• Strong leader who can focus on the vision and strategies of the group while managing the tactical components of running the daily business. Balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.
• Exceptional communication, problem solving and cross-group collaboration skills.
• Demonstrated expertise using written & verbal communication skills to distil technology projects into understandable and compelling executive level presentations.
• Excellent analysis and critical thinking skills.
• Extensive product and program management experience with techniques such as use case analysis, data / process flow diagramming, process mapping and requirements documentation is highly desirable.

Apply now to join the Bank for those with big career ambitions.
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