Senior Analyst Senior Analyst …

Capgemini
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Capgemini
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Senior Analyst
Senior Change Analyst - Austin, TX

 About Capgemini:

 A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

About Infrastructure Services :

 The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering, and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. 

Visit us at www.capgemini.com. People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

 This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant -

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

  Job Title: Change Analyst
Location: Austin, TX
Travel: NA
Job Description:
Drive actions that increase the percentage of changes that are implemented correctly the first time;
Ensure that change implementation risk is understood, and mitigated to increase the likelihood of successful implementation at the first attempt;
Ensure that all changes are managed as planned within the timescales agreed upon with the change requester;
Escalate any changes which are damaging the quality of the Capgemini Outsourcing NA service;
Ensure all changes comply with internal Capgemini controls and customer/regulatory controls;
Ensure the agreed Request for Changes (RFC) are entered correctly in the Change Control System;
Organize Change Advisory Board Meetings (CAB), ensure agenda, and papers are issued to participants in good time;
Review, monitor and communicate the progress and final outcome of changes to all relevant parties;
Ensure a back-out plan is in evidence and has been considered within the overall implementation plan to minimize impact to service availability;
Ensure configuration items (CI) are linked to the change;
Ensure that full approval is granted prior to implementing changes;
Ensure change related documentation is completed and updated;
Ensure Capgemini global process for Change Management is utilized.
Customer/Supplier Relationship
Drive actions that minimize disruption to our customers environments due to changes;
Keep costs of change activities down;
Establish credibility with the client, delivery teams and 3rd party suppliers;
Understand the clients business and the impact of changes you manage on their environment.

What You Bring:

Graduate level or demonstrable equivalent;
Expect major part of experience in IT Infrastructure, with emphasis on operational management;
Clear commitment to Service Management Framework approach to IT Infrastructure management essential. Previous experience strongly desirable;
A self-starter;
Possess good judgment;
Work well with teams;
Excellent communication skills, both verbal and written;
Acted in a change management capacity in a customer service or IT environment;
Experience of working to agreed service levels;
Experience in using a Change Management system;
Experience in dealing with technical and non-technical teams;
Remain calm under pressure;
Good presentation skills;
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.
*LI-CV1

Primary Location: US-TX-Austin
Work Locations:
Job: Programmer/Analyst
Organization: Capgemini
Schedule: Full-time
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