Agent, Administrative Agent, Administrative …

Co-Op Financial Services
in Fort Worth, TX, United States
Permanent, Part time
Be the first to apply
28225
Co-Op Financial Services
in Fort Worth, TX, United States
Permanent, Part time
Be the first to apply
28225
Agent, Administrative
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  • Contact Center Agent I Job Locations US-TX-Fort Worth Req No. 2019-4175 Category Business/Client Support Type Part-Time
  • The Opportunity

    Career Fair @ COOP Financial Services in Ft. Worth, Texas

    Date: Wed 10/9/2019, 12:30-3:30pm

    Location: 4950 Amon Carter Blvd. Ft. Worth, Texas 76155

    We are seeking a talented Customer Service Representative with a passion for providing top-notch levels of customer service. This individual will support CO-OP's Member Service's dept. 

    Starting pay $13.57/ hour with opportunity for additional bilingual differentials!

    Responsibilities:

    • Manage incoming phone inquiries and requests from credit union members and financial institutions while maintaining timely problem resolution and high levels of customer satisfaction.
    • Analyze and identify caller needs while providing accurate information, initiate research and document all actions taken to ensure complete resolution.
    • Maintain excellent relationships with internal and external clients.
    • Review applicable industry publications to ensure that rules, regulations and compliance issues are being followed.
    • Work with multiple software applications and programs.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
    What You Can Look Forward to
    • Takes incoming calls from members.  Navigates tools and resources to properly address member inquiries.
    • Maintains high level of service with members and meets performance targets.
    • Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
    • Develops and maintains productive working relationships with team members.
    • Promotes and maintains a positive, professional image of CO-OP’s Call Center’s.
    • Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
    What Youll Need to Succeed
    • High school diploma or equivalent required, some post high school education desirable. 
    • 1 year of customer service, administrative and or sales experience.
    • Basic Computer Skills using Word, Excel, Outlook.
    • Use of standard office equipment in a Contact Center environment.
    • Clear verbal communication, written communication, and reading comprehension in English.
    • Strong interpersonal and customer service skills.
    • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
    • Application of good judgment and decision making.
    • Ability to work efficiently both independently and as part of a team.
    • While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer generated materials, analyze data or report information 5-8 hours per shift.
    Why Join CO-OP?

    Get ready to be part of the exciting, ever-evolving and growing credit union movement!  As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.   

    With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation.  CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

    CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

    The Perks
    • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
    • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
    • 401K with generous company match.
    • Tuition reimbursement.
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