Duties: Ensure the smooth and effective operation of applications and 24/7 availability of the systems through careful monitoring of infrastructure, production processes, automating procedures via scripting, and performing Permit to Operate on each application release. Work with the development and other support teams to provide design guidelines and imparts knowledge on technical trends and solutions. Perform end-to-end monitoring of the CT infrastructure, ensuring high availability of the environment and timely alerting of any potential issues. Ensure infrastructures have adequate capacity and are refreshed on a periodic basis. Develop and maintain system documentation, run books and production metrics reporting. Responsible for application administration, resolving client issues, change management, documentation, installs and upgrades, coordinate outages with the customers, coordinate patching with server team and perform restarts. Provide second level support for in-house applications. Provide support to resolve system problems during non-business hours or backlogs. Ensure the support team performs daily health checks of the applications, scripts, and infrastructure. Provide leadership and daily support in order to ensure customer satisfaction. Work with team to develop scripts to automate repeatable manual tasks. Troubleshoot and resolve application or infrastructure issues. Participate in disaster recovery events and major event changes. Participate in audit support activities. Perform audit support tasks as assigned. Evaluate service level issues and suggested enhancements escalated by service delivery team to diagnose and address underlying system problems and inefficiencies. Evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues.
Minimum education and experience required: This position requires a Bachelor's degree in Mechanical Engineering, Computer Science, or related field of study plus five (5) years of experience in the job offered or five (5) years of experience as a Technical Support, Programmer Analyst, or related occupation.
Skills Required: This position requires five (5) years of experience with the following skills: UNIX shell scripting or other system level scripting; SQL scripting; Oracle DB; Practical implementation of schemas and stored procedures; SAS analytics and administration; Python and Java; Release management; and IT process design and implementation. Requires 2 years of experience with the following skills: WebLogic application server and administration; Big data management, analytics, machine learning and data visualization; and Hadoop and AWS cloud.