Customer Service Representative Customer Service Representative …

U.S. Bancorp
in Irving, TX, United States
Permanent, Full time
Be the first to apply
Competitive
U.S. Bancorp
in Irving, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Customer Service Representative
Customer Service Representative/Mortgage Servicing-Irving, TX Our customer service representatives provide high quality customer service for U.S. Bank Mortgage Customers by responding to telephone inquiries and customer requests/problems via our inbound calling system. CSR's will research and resolve problems and errors providing a first call resolution whenever possible while maintaining a five start customer service experience. Basic Qualifications
- High school diploma or equivalent
- Six months to two years of experience in a customer service position

Preferred Skills/Experience
- Basic knowledge of concepts, practices, policies and procedures of banking products and services
- Strong telephone and interpersonal skills
- Good problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
- Effective selling and referral skills
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Primary Location: Texas-TX-Irving
Work Locations:
Job: Customer Service / Call Center
Organization: U.S. Bank.
Shift: 1st - Daytime
Close
Loading...