Manager, Account Services Operations
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Handle daily processing activities to serve business in Account Services Operations for all client segments.
Check account opening form and supporting documents to ensure that they meet bank's requirements and authorize account opening, account maintenance and account closure in core banking system within turnaround time.
Clearly understand on bank's process, policy, procedure as well as local regulation to avoid any potential operational risk.
Overall control and support other team member to ensure no pending cases.
Discuss/communicate with other stakeholders to finalize new process/new tasks.
Strictly follow operational procedures, Key Control Standards, Group Policies and Regulatory requirements. Proactively manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head, Account Services Operations.
Ensure accuracy and high productivity of the whole team, good knowledge on technology, ability to create and improve daily tasks to support business growth.
Lead a team when required.
• Other tasks and back up for higher level when required.
Overall and direct control Account Services Operations, play as a checker role for checking and approving account opening transaction.
Ownership of the generic end to end process model for the product to ensure standardization.
Accountable for defining a Risk Management methodology and the end to end control environment for each product that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
Ensure that the Unit meets the service levels.
Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
Implement different measures to reduce cost.
Actively managing and monitoring performance against defined Key Risk and Performance Indicators at the consolidated product level.
Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Banking Operations strategy and that meets the needs of the individual product
Maintain service level agreement metrics on turnaround and accuracy.
Effective stakeholder engagement to understand and fulfil the needs of internal clients.
Use metrics to drive decisions around service delivery improvements.
Build and maintain a strong relationship with existing customers.
People and Talent
Qualification/education: University degree and/or professional qualification, Major in Economic and Banking is preferable.
Experience requirement: with 5 years product and/or operations experience in Account Services and Banking Operations.
Operations Risk Management: Has a strong understanding of the knowledge or skill area and is able to apply it very effectively in the position.
Product knowledge: Has a highly detailed, through understanding of the knowledge or skill area and is able to apply it with tremendous effectiveness in the position. Is sought out for advice when tough problems arise and others are unable to solve them.
Capacity planning, people management, process management skill.
Good communication/negotiation skill.
Have good communication/writing in English.
Follow current process and policies to ensure risk management
Manage the maintenance of operational integrity throughout the unit.
Proactively monitor and manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head
Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
Follow up to ensure all reported risks have been eliminated.
Ensure products & services are delivered in compliance with local Regulatory Requirements.
Follow current process and policies
Our Ideal Candidate
University Graduate, Major in Economic and Banking is preferable.
More than 3 years experience in Account Services Operations
Apply now to join the Bank for those with big career ambitions.