Officer, Cash Management Operations Officer, Cash Management Operations …

Standard Chartered Bank
in Hanoi, Thanh Pho Ha Noi, Vietnam
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Hanoi, Thanh Pho Ha Noi, Vietnam
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Officer, Cash Management Operations
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
• To process overseas and local outward and inward payments (OTT/ITT/STS TT/Bank Draft, OLT, ILT) in CMO TP systems from end to end
• To be a user of CMO TP systems (DOTOPAL, EBBS,...) and to act as the initial point of contact with system technicians/ supporters for any system problems and enhancements
• To ensure that all transactions are processed accurately within agreed TAT
• To follow up with investigation cases/pending transactions and avoid any unnecessary delay in processing such pending items
• To vet supporting documents of payment instructions to ensure a full compliance with established law, policies, regulations and procedures of Standard Chartered Group, State Bank of Vietnam and Vietnam Government. To file supporting documents properly (both soft copy and hard copy)
• To strictly comply with Group policies/local regulations on FX Control/AML/Sanctions/Norkom.
• To verify customer signature against authorized signatories, to call back and to obtain confirmation from customers of payment instructions if required and as per DA
• To book FX deal
• To ensure the bank tariffs applied for payment instructions are accurate
• To prepare daily reports and monthly operations reports as required by Team Leader/CMO Head. To log daily transaction volume
• To conduct EOD reconciliation to make sure all payment instructions received before cut-off time are processed same day. To report immediately to Team leader/ Manager if there is any missing items or processing failure for investigation and solution.
• To perform daily reconciliation for nostro/suspense/sundry account reconciliation report and make sure all pending items are addressed and settled on same day basis.
• To take responsibility of pending documents by keep those documents/payment instructions in control, properly log pending documents, follow up with stakeholders to obtain the documents by deadline.
• To answer enquiries from stakeholders
• To file documents
• To continuously review processes to enhance internal procedures/ work flow
• To back up for other maker in other Processing Teams in CMO as and when required
• To perform BCP test
• To participate in CMO projects as required from time to time
• To perform any other assignments as required from time to time.
• Ensure approved generic Product Programmers and their corresponding Country Addendums are in place before any product is accepted for implementation. Refer any instances of non-compliance to Head of CMO, Head of BO for follow-up and also highlight such instances to Group Function and CORG via KPIs and monthly operational risk reporting
• Fully understand and comply with money laundering prevention requirements.
• Undertake training on MLP at least once every 12 months
• Ensure money laundering prevention reporting procedure is followed.
Follow money laundering prevention reporting procedures and report to business MLPO (CR) should there be any money laundering related issues

To understand and follow the Group and bank' strategies applied to the role from time to time


To have business mindset to understand customer's need in daily operation so as to deliver perfect services


Cash | Transaction Capture & Execution

People and Talent

• To follow the task assigned by Team Leader/CMO Head accurately and in a timely manner
• To provide feedback/initiative related to the daily works
• To self-study and enhance capability for readiness of taking other tasks

Risk Management

Comply with the bank's policies


Comply with the bank's policies

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Follow the unit's tasks to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• CMO Managers/Officers on daily transactions and operational matters.
• Customer Service Group (CSG) and RB (BB, PFC) on daily transactions, enquiries and investigation.
• CSCU relating to investigation, nostro account's matter.
• Head of CIC Ops for guidance and matters out with your own discretionary authority
• IT Manager/Officers on system and other technical matters
• Production System Support (PSS) team on eBBS/DotOpal/STS/EOPS…. incidents
• The Bank's customers in respect of remittance if necessary.

Contributes To
• Good reputation of the Bank for its quality services
• Smooth & efficient operations of CMO

Our Ideal Candidate

· University Graduate, Major in Economic and Banking is preferable.
· Good knowledge of banking products and local regulations.
· Good communication skill in both English and Vietnamese.
· Ability to work under pressure.
· Client service skill and problem-solving skill.
· Computer/PC skills
· Assist in administrative duties and other adhoc & Miscellaneous activities as assigned by Line Manager

Apply now to join the Bank for those with big career ambitions.