Collector, Tele-Recoveries Collector, Tele-Recoveries …

Standard Chartered Bank
in Ho Chi Minh City, Thanh Pho Ho Chi Minh, Vietnam
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
in Ho Chi Minh City, Thanh Pho Ho Chi Minh, Vietnam
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
Collector, Tele-Recoveries
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities & Our Ideal Candidate

To maximize collection of account receivables through effective collection actions against delinquent accounts in order to minimize credit losses and to maximize recoveries.
  • Perform call dunning activities to remind charged off customers of repayments.
  • Accountable for ensure and effective chasing customer to obtain the daily, weekly and monthly target.
  • Sending reminder letters, postcards, facsimile notices, telegram to customers who are unable to be located.
  • Following up the result of all collections activities which have been done to see how it is successful.
  • Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
  • Following up the results of all collections activities which have been done to see how it successful
  • Following up customers' requirement e.g. waiving interest or penalty fee, changing address etc.
  • Having solution to help customers' problem with obtaining reasonable outcome to the bank.
  • Monitoring and reporting suspicious case of fraud or any sign of risk occur
  • Monitoring and reporting suspicious money laundering transaction/activities to Country MLPO
  • Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to Collection Head.
  • Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank's Code of Conduct/Collectors' Code of Conduct
  • Ongoing self refresher training on Money Laundering Prevention.
  • Accountable for complying with the Bank's compulsory training curriculum and additional development programs.


Apply now to join the Bank for those with big career ambitions.
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