Client Services Administrator

Hays Adelaide, Australia

Posted 2 days ago Permanent Competitive

See job description for details

This well-established accounting practice is seeking an experienced Client Services Administrator. Your new company
This well-established and growing accounting practice based north of Adelaide is seeking an experienced Client Services Coordinator to become the central point of contact for the business. Supporting a team of accountants and advisers, you will play a critical role in keeping client administration, compliance processes and practice systems running efficiently.This is an excellent opportunity for someone with prior experience in a public practice accounting environment who enjoys variety, problem-solving and taking ownership of administrative processes.
Your new role
Reporting directly to the Director, you will be responsible for managing a broad range of administration, client service, compliance and practice support activities, including:

Managing ATO lodgement workflows, reminders, and return archiving

Following up clients regarding outstanding signatures, payments, and compliance requirements

Liaising with the ATO regarding notices of assessment, client updates, registrations, and account issues

Managing and maintaining client records across Xero Practice Manager (XPM), SuiteFiles, BGL and other systems

Processing client payments, receipting, and debt collection reminders

Managing Xero subscriptions, invoicing, cancellations, and account maintenance

Maintaining data accuracy across multiple databases and platforms

Supporting Audit Shield administration, including client communications, reporting, and record maintenance

Producing compliance and practice management reports, including ATO non-lodgement reporting

Coordinating and distributing client newsletters through Mailchimp

Assisting with client onboarding and documentation through Onboarded

Developing, documenting, and improving internal procedures and administrative processes

Troubleshooting operational issues and acting as the first point of contact for internal administrative queries

Providing general office administration support and assisting with ad hoc projects as required

What you'll need to succeed
To be successful in this role, you will have:

Previous experience within an accounting, tax, bookkeeping, or professional services firm

Strong understanding of accounting practice administration and compliance processes

Experience using Xero Practice Manager (XPM), Xero and SuiteFiles

Exposure to ATO Online Services, ATO Portal and RAM

Experience working with BGL and Mailchimp is highly regarded

Strong client service and stakeholder management skills

Exceptional organisational skills with the ability to manage competing priorities

High attention to detail and commitment to data accuracy

Strong written and verbal communication skills

What you'll get in return

Permanent part-time opportunity within a supportive and professional accounting practice

Modern offices located north of Adelaide

Supportive leadership team and collaborative culture

Opportunity to contribute to process improvements and practice growth

Competitive salary commensurate with experience

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#3010913

Job ID 3010913

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ABOUT COMPANY

Hays Australia

Sydney, Australia

12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you?

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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