Responsibility



The DICT CenterEurope Region is now actively seeking talented Project and Service Manager (m/f/x) base in Frankfurt am Main metropolitan area to join us.

Responsibilities:

Demonstrated ownership and accountability for endend customer service experience

Responsible for project delivery to customers, to guarantee deliver the projects in time and in budget

Engage postsales stage for ICT Service and manage the customers when service get issue

Provide regular order implementation report for management review

Perform regular maintenance and preventive inspections of onsite equipment, including but not limited to routers, switches, and/or transmission systems etc.

Diagnose and troubleshoot hardware and software issues in networks, ensuring minimal downtime and efficient resolution of faults.




Requirements



Requirements:

Bachelor's degree or above in Telecommunication / Computer Engineering or equivalent majors

Minimum 5 years of experience in IT & Telecom service delivery

Technical knowledge in IP network design and configuration, including routing and switching, WAN/LAN, WIFI, NAS, Firewall, Cloud ,Storage etc.

Excellent teamwork skills, ability to work across virtual global teams, selfmotivated and able to work under pressure

Excellent project management skills and communication skills

Selfmotived team player with quick adaptation to dynamic environment

Fluent language skills in both English and Mandarin

ITIL or CCIE certificate and related certificates in networking technology is an advantage



*** Less experienced candidates will be considered as individual contributor. ***



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