Responsibilities

• Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience

• Identify and implement system and service enhancement for process streamlining

• Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation

• Lead and drive team to adapt changes with flexibility and competence

• Support ad-hoc project when required
   

Requirements

• University graduate or above

• LOMA / FLMI holder

• Possess at least 8 years of solid policy administration experience in life insurance industry

• Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)

• Strong transformation mindset with demonstrated experience in process re-engineering, digital / insure tech adoption, or automation initiatives

• Proven ability to lead change and influence stakeholders

• Excellent people leadership and coaching capability

• Strong risk and control orientation with sound judgment

• Sound communication and interpersonal skills with good written and spoken languages in English, Chinese and Mandarin

• Independent with strong sense of accountability and willing to take up challenge

• Proficient in MS office applications and Chinese typing