Reported to Director, Distribution Compliance and Monitoring and to support the Distribution Compliance and Assurance team to handle tasks relating to

(i) monitoring such as Mystery Shopping

(ii) social media monitoring and investigation and other KPIs

(iii) assurance review.

Responsibilities

1. Monitor the social media monitoring including investigation and respective follow up actions

1. Oversee and review the social media monitoring
2. Enhance the monitoring keywords
3. Escalate and report the social media issue

2. Arrange for the mystery shopping related to social media monitoring and other ad hoc cases Conduct investigation on the social media cases

1. Arrange for the mystery shopping
2. Conduct investigation on the identified cases
3. Communicate with key stakeholders
4. Report the investigation results

3. Conduct monitoring on other KPIs and compliance checks

1. Develop and maintain the periodic monitoring and reporting mechanism and SOP
2. Develop and ongoing enhance the periodic monitoring KPIs
3. Communicate the monitoring findings to key stakeholders
4. Monitor the remedial actions.

4. Conduct Assurance Reviews

1. Develop TORs for reviews and communicate with key stakeholders
2. Conduct the compliance assurance reviews and sampling
3. Prepare the review reports
4. Monitor the remedial actions
5. Report review results and status of remedial actions in relevant management reporting
6. Escalate any overdue remedial actions.

5. Provide full support for the team in ad hoc assignments

Requirements

1. Degree holder
2. 2+ years bank/insurance experience in compliance/investigation/audit/risk
3. Strong analytical and investigation skill
4. Good knowledge in social media platforms (for example, facebook/ Wechat)
5. Good in Mandarin is a plus