Your new company
Join a leading global financial institution that is committed to driving digital innovation and delivering exceptional client experiences. You will be part of a regional team supporting digital banking platforms and AI adoption initiatives across Hong Kong and Singapore, working closely with clients, bankers, and internal stakeholders.

Your new role

• Serve as the first point of contact for client and banker enquiries related to digital banking platforms and services.
• Provide support via phone, email, ticketing systems, and face-to-face interactions.
• Assist users with login issues, platform navigation, digital tools, and basic troubleshooting.
• Promote the adoption of digital banking solutions and AI tools across the business.
• Partner with internal teams to resolve issues and ensure a seamless client experience.
• Support digital transformation and AI-related projects as required.

What you'll need to succeed

• Open to fresh graduates and junior candidates.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Fluent in English, Cantonese, and Mandarin to support regional stakeholders.
• Presentable, proactive, and comfortable working with clients and internal stakeholders.
• Open to candidates from both banking and non-banking backgrounds with customer service, client support, or stakeholder-facing experience.
• Basic knowledge or interest in AI tools and digital technology is an advantage.
• Fast learner with a positive attitude and strong problem-solving skills.

What you'll get in return

• Opportunity to join a globally recognized financial institution.
• Exposure to digital banking platforms and AI adoption initiatives.
• Regional exposure across Hong Kong and Singapore markets.
• Excellent entry point into the banking and financial services industry.
• Collaborative and dynamic working environment with strong learning opportunities.
• Initial 12-month contract with potential extension based on business needs and performance.

What you need to do now
If you're interested in this role, click Apply Now" to submit an up-to-date copy of your CV.
If this role isn't quite right for you, but you know someone who would be a good fit, feel free to refer them.