Key Responsibilities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to alice.tong@hays.com.hk, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Gather, analyze, and document business requirements, ensuring alignment between business needs and system solutions.
- Analyze and improve business processes to enhance operational efficiency and customer experience.
- Collaborate with business users, developers, UX/UI teams, and project stakeholders throughout the project lifecycle.
- Plan, coordinate, and support UAT activities, including test scenario preparation, execution, defect tracking, and issue resolution.
- Drive process improvement initiatives, manage project risks and issues, and support change management and user training.
- Bachelor's degree in Business Administration, Information Systems, or a related discipline.
- 3-4 years of Business Analysis experience within the Life Insurance industry, particularly in policy servicing or customer service operations.
- Experience in system implementation, enhancement, or transformation projects; system revamp experience is preferred.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Familiarity with Agile/Scrum methodologies; experience in UX/UI design or customer journey enhancement is an advantage.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to alice.tong@hays.com.hk, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Job ID 1289319
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Hays Hong Kong Limited ("Hays Hong Kong") is the one of the leading specialist recruitment companies in Hong Kong in recruiting qualified, professiona...
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