(Senior) Business Strategy Manager (Omni Channel Management)

Bank Of China (Hong Kong) Limited Hong Kong

Posted 12 hours ago Permanent Competitive

Responsibilities:

Align with the bank's business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans
As a change agent to support the bank's cultural change management on digitalization and omni-channel transformation
Drive business partners and suggest improvement / creative idea for customer journey redesign, process reengineering and digitalization, channel efficiency optimization with design thinking or other methodology
Work closely with business stakeholders including segment and product managers to develop business use cases with the best market practice, latest fintech application and excellent customer experience, and develop standard operation procedures with appropriate risk control measures to support omni-channel initiatives and new fintech applications
Perform program and project management, develop detailed project plan, monitor project progress, manage project stakeholders, ensure effective and quality new / enhanced service implementation and conduct post-implementation review
Adhere to legal,ethical,and industry-specific regulations, proactively identify potential compliance risks and develop mitigation plan throughout the product lifecycle.
Keep abreast on latest technology / market best practices, conduct in-depth market research and proactively explore business opportunities and areas of improvements, and formulate omni-channel strategy based on customer needs and the latest fintech applications
Develop and implement strategies to enhance omnichannels efficiency, establish promotion plans for transaction migration and assist in coordinating and driving related promotional activities for staff and customers, including providing staff training etc.
Supervise, manage and coach team members to deliver desired outcomes as a team for managerial role

Requirements:

Degree or above with major in Information Engineering, Computer Science and Engineering, Business Administration, Finance, Economics, or related disciplines
More than 10 years of relevant experience in banking industry with proven track records in project management & implementation, including at least 2 years' experience at senior managerial role
Experience in digital channel development, project management, customer journey redesign, process reengineering, fintech / Artificial Intelligence application and /or digital transformation is preferable
Understanding of relevant legal frameworks, risk requirements and with ability to translate regulatory requirements into actionable project tasks.
Be a good team player and self-motivated with strong cross-team collaboration skill plus able to manage multiple projects and withstand pressure
Excellent communication, analytical, organizing and management skills with creative mind
Good command of Chinese and English writing and communication skills
Proficient in both spoken English and Chinese (Cantonese and Mandarin)
Familiar with basic computer applications e.g. MS Word, Excel, PowerPoint
Candidates with less experience will be considered as Business Strategy Manager

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Job ID 499871

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