The role sits within a globally distributed technology organization and requires someone who is comfortable working independently while partnering closely with colleagues across multiple regions. Operating within a business where technology underpins daily operations, the successful candidate will play an essential role in maintaining stability, driving user satisfaction, and supporting a demanding professional user base. This position offers significant exposure to enterprise infrastructure, office technology, network environments, and business-critical support operations.


Responsibilities

• Provide high-quality desktop and end-user support to business users, resolving technical issues quickly and professionally.
• Build, deploy, maintain, and troubleshoot workstations, laptops, peripherals, and multi-monitor setups.
• Administer user accounts and access permissions through Active Directory, Entra ID, and Microsoft 365 platforms.
• Support mobile devices and endpoint management tools while maintaining adherence to security and compliance standards.
• Manage and maintain physical network infrastructure including IDF/MDF closets, patching, cabling, labeling, and rack organization.
• Perform first-line network troubleshooting covering connectivity, switching, wireless issues, and general infrastructure incidents.
• Coordinate with global technology teams, external vendors, telecommunications providers, and building management when required.
• Support onboarding activities, office technology projects, equipment refresh cycles, and business continuity initiatives.

Requirements

• Minimum 3 years of experience in desktop support, infrastructure support, system administration, or a related IT function.
• Strong experience supporting Windows 10/11 environments and familiarity with macOS platforms.
• Hands-on administration experience with Active Directory, Entra ID, and Microsoft 365.
• Exposure to endpoint management technologies such as Intune, SCCM, Jamf, or equivalent tools.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and structured cabling.
• Experience working within server rooms, IDF/MDF environments, or maintaining physical infrastructure components.
• Excellent communication skills in English and the ability to provide professional user support under pressure.
• Preferred experience within financial services, trading environments, hedge funds, investment firms, or other highly available operational settings.
• Additional exposure to Bloomberg, market data platforms, Cisco, Arista, Juniper, Fortinet, Zoom Rooms, or Teams Rooms would be advantageous.
• Relevant industry certifications such as CCNA, Microsoft, CompTIA, or ITIL are beneficial but not mandatory.

If you are an experienced infrastructure or IT support professional seeking a highly visible role with broad technical exposure and meaningful responsibility, we would be delighted to hear from you. This opportunity offers the chance to work within a sophisticated technology environment, support critical business operations, and contribute directly to the success of a globally recognized investment platform. Apply today or reach out for a confidential discussion to learn more.