Job Description

The Strategy and Integration team enables Banking Servicing Network (BSN) to deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.

As a part of the Banking Servicing Network (BSN) in the Global Services Group (GSG), we strive to provide a culture of learning and collaboration and help each other to succeed and thrive. We have each other's backs as we grow skills and conquer new challenges.

The Strategy and Integration team supports the US Banking Servicing Network, defining servicing strategies and executing on high-impact projects. Banking Servicing Integration is a project enablement function that works with all BSN teams, collaborating with cross-functional teams across GSG and GCS (Product Owners, Banking, GCS, Compliance, GSLN, Technologies, etc). We deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.

The successful candidate will provide support for project-based work, leading a portfolio of projects and initiatives. The analyst will support Banking Operations in planning and project delivery, working with key stakeholders to focus on customer experiences and optimizing existing and new processes. We are looking for someone who has a deep understanding of frontline servicing processes and systems, is able to structure a project to meet tight deadlines and develop point of arrival processes and policies.

The successful candidate will execute on clear project deliverables, collaborate across multiple GSG functions to ensure the needs of CCPs and Customers are met. Collaboration with other business units is essential to identify policy and procedural changes required to implement functional transitions or enhancements. You will be a GSG representative for BSN on wide-ranging projects, assisting in formulating and recommending operational issues, and feeding into thought leadership activities.

Responsibilities

• Project Leadership: Drive medium- to large-scale initiatives independently from initiation to closure, ensuring on-time delivery and alignment with business goals.
• Process Mapping: Design, document, and optimize complex, end-to-end process workflows using Microsoft Visio to identify operational bottlenecks and efficiency gaps.
• Data Analysis & Reporting: Leverage advanced Microsoft Excel capabilities to build financial/operational models, track project KPIs, process data sets, and generate actionable insights.
• Stakeholder Communication: Translate complex analysis and project milestones into executive-ready presentations and dashboards using Microsoft PowerPoint.
• Cross-Functional Execution: Collaborate with diverse cross-functional teams to define project scope, manage risks, track deliverables, and enforce accountability with minimal oversight.

Qualifications

• Experience: 2+ years of proven experience as a Project Analyst, Business Analyst, or similar role leading end-to-end projects.
• Advanced MS Excel: Proficiency with complex functions (XLOOKUP, INDEX/MATCH), pivot tables, data modeling, dynamic charts, and basic macro/VBA automation.
• Process Documentation: Mastery of Microsoft Visio to construct detailed process flows, swimlane diagrams, and standard operating procedures (SOPs).
• Presentation Skills: Strong Microsoft PowerPoint expertise with a track record of creating clean, structured, visual decks for leadership.
• Autonomy: Demonstrated ability to self-manage, prioritize competing deadlines, and make sound decisions in fast-paced environments without heavy supervision.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.