Job Description



We are hiring for the US Credit & Collections Voice function. This team empowers American Express Card Members to spend with confidence by combining credit expertise with meaningful customer engagement. The team helps Card Members understand their account status, resolve credit-related concerns, and make informed spending decisions through tailored payment and digital solutions.




Responsibilities

• Deliver a superior customer experience to Card Members who use American Express for its exclusive benefits and services.


• Support responsible spending by understanding customer profiles and needs, recommending suitable benefits and products, and adhering to compliance guidelines.


• Resolve Card Member queries, follow established call conversation models, and provide alternative solutions to achieve the best possible outcomes.


• Maintain quality and compliance standards while demonstrating strong communication


• ownership, resilience, and first-call resolution focus.

Qualifications

• Bachelor's degree


• Not more than 5 years of difference between highest education degree completion date and


• Joining date


• Should not have enrolled in any prior Government Apprenticeship programs


• Strong attention to detail and accuracy


• Good communication and interpersonal skills


• A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality

Preferred Qualifications

• Proficiency in basic computer applications (e.g., Microsoft Office Suite)


• Ability to work effectively in a team environment

Compliance Language



At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Career development and training opportunities

About Us



At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.



As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.