Job Description

Associate, Technology Vendor Management professional will manage and strengthen relationships with third-party vendors and service providers. The role will be responsible for vendor governance, performance management, contract and SLA oversight, risk and compliance coordination, and continuous improvement across the vendor lifecycle.

The ideal candidate will have strong stakeholder-management, analytical, negotiation, and problem-solving skills, with the ability to work effectively across business, procurement, risk, finance, legal, and operations teams.

Technology Vendor Management professional will transform how third-party technology vendors and service providers are managed by leveraging Artificial Intelligence, Generative AI, automation, and advanced analytics across the vendor lifecycle. The role will focus on developing and applying AI-enabled approaches to vendor governance, performance intelligence, contract and SLA management, risk monitoring, compliance, and operational decision-making. The professional will use vendor, operational, contractual, and performance data to generate actionable insights, identify emerging risks and trends, automate manual activities, and improve vendor outcomes.

The role will partner with Technology, Procurement, Risk, Finance, Compliance, and vendor stakeholders to identify business problems that can be addressed through GenAI, intelligent automation, predictive analytics, and data-driven solutions. Responsibilities will include exploring and implementing AI use cases such as automated vendor-performance analysis, SLA and KPI intelligence, contract summarization and obligation tracking, risk and anomaly identification, executive reporting, vendor scorecards, and AI-assisted governance.

The ideal candidate will combine a strong understanding of technology vendor management with hands-on AI and data capabilities. The individual should be comfortable experimenting with and applying GenAI/LLMs, prompt engineering, AI agents and workflows, automation platforms, data visualization, and analytical tools to solve real-world vendor-management problems.

Responsibilities

• Manage the end-to-end vendor lifecycle, including onboarding, governance, performance monitoring, renewals, and offboarding.
• Establish and maintain strong working relationships with vendors and internal stakeholders.
• Monitor vendor performance against agreed KPIs, SLAs, contractual commitments, and service-quality standards.
• Conduct periodic vendor performance reviews and governance meetings, documenting actions and driving issues to closure.
• Identify vendor-related operational, financial, compliance, and service-delivery risks and coordinate appropriate mitigation actions.
• Partner with Procurement, Legal, Risk, Compliance, Finance, Technology, and business teams on vendor-related activities.
• Support contract negotiations, renewals, pricing discussions, and commercial evaluations.
• Track vendor spend, invoices, budgets, and opportunities for cost optimization.
• Manage vendor escalations, root-cause analysis, corrective-action plans, and service improvements.
• Maintain accurate vendor documentation, dashboards, scorecards, risk assessments, and governance records.
• Support third-party due diligence, audits, regulatory requirements, and internal control processes.
• Identify opportunities to improve vendor-management processes, controls, reporting, and operational efficiency.

Qualifications

Education Qualifications:

• Advanced degree in Business Administration, Financial Management and/or comparable experience
• 3-5 years experience in Vendor Management, Third-Party Management, Procurement, Supplier Management, Contract Management, Operations, or a related function.
• Knowledge of Microsoft Office Suite and data analysis tools
• Knowledge of financial management, data analysis, and Information Technology services
• Experience in working in a team-oriented environment and hands on with latest AI tools and ability to adapt to changing requirements
  
  Preferred
• MBA/PGDM in Operations, Supply Chain Management, Finance, General Management, or a related specialization from a recognized institution.
• Relevant professional certification in Procurement, Supply Chain, Contract Management, Project Management, or Third-Party Risk Management would be an added advantage.
• Candidates should preferably have experience in: Vendor onboarding and lifecycle management, SLA/KPI and vendor performance management, Contract and commercial management, Vendor governance and stakeholder management, Third-party risk and compliance, Cost management and commercial negotiations
• Experience with technologies such as Generative AI/LLMs, Microsoft Copilot or equivalent enterprise AI platforms, Power BI, SQL, Python, APIs, and workflow/RPA tools is preferred.
• The candidate should demonstrate strong analytical thinking, stakeholder management, problem-solving, and communication skills, along with an understanding of Responsible AI, information security, data privacy, third-party risk, and AI governance.
• The successful candidate will be expected not simply to administer existing vendor-management processes, but to reimagine and automate them using AI, helping establish a more predictive, intelligent, and data-driven technology vendor-management function.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.