Job Description

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the US Consumer Services Control Management Specialized Risk Management team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

US Consumer Services is looking for a Sr. Analyst of Specialized Risk Management - Third Party Risk, focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

The Sr. Analyst, US Consumer Services Specialized Risk Management will:

• Lead and oversee end-to-end Third-Party Lifecycle Management (TLM) activities across USCS, including onboarding, risk assessments, ongoing monitoring, renewals, and offboarding, ensuring adherence to AXP policies (AEMP 10 and AEMP 54) and regulatory requirements.
• Partner with business stakeholders, Third-Party Risk and Relationship Managers (TRMs), Compliance, Information Security, and functional teams to drive timely completion of TLM deliverables, strengthen risk governance, and protect business control and compliance ratings.
• Act as a trusted advisor to USCS business teams by providing practical, risk-based guidance on policy requirements, third-party risk assessments, control gaps, and remediation strategies while balancing business priorities.
• Drive third-party inventory completeness, data accuracy, policy compliance, and proactive identification, escalation, and remediation of third-party risks, issues, and policy deviations.
• Support Risk & Control Self-Assessment (RCSA) activities, including identification and assessment of operational risks, evaluation of control effectiveness, risk-control mapping, and identification of control gaps across business processes.
• Collaborate with process owners and Control Management teams to strengthen control frameworks, monitor remediation plans, and ensure alignment with enterprise risk management standards.
• Develop and maintain TLM and RCSA dashboards, key risk indicators, governance reports, and management updates to track risk exposure, assessment milestones, overdue deliverables, and remediation progress.
• Drive process improvements, automation, stakeholder awareness, and training initiatives to enhance TLM governance, operational efficiency, and overall risk and control management effectiveness.

Qualifications

Required Qualifications:

• 2+ years of related experience. Experience in Operational Excellence/Control Management, Compliance, Internal Audit, Operational Risk or a related discipline would be given preference
• Project management, communication, and interpersonal skills
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Systems knowledge - Microsoft, Process Unity, Archer, Conga, RAU Studio
• Good hands-on experience on MS-Excel & PowerPoint.

Preferred Qualifications:

• Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Proven track record of strong Stake Holder management with partners from different domains
• Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Strong verbal & written communication skills, the ability to interact effectively with cross functional teams.
• Demonstrated analytical skills include the ability to think through all aspects of problems and generate possible courses of action.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
• Strong work ethic with an intense will-to-win and demonstrated personal excellence.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.