Who we are looking for

We are seeking a motivated and detail-oriented Officer to join our operations team within State Street Markets. The role involves managing critical business-as-usual (BAU) processes, supporting audits and compliance reviews, and ensuring effective stakeholder communication. The successful candidate will contribute to global operations by analyzing processes, improving controls, and supporting staff development. This position is essential in maintaining operational excellence within a fast-paced financial services environment.

Why this role is important to us

The team you will be joining is part of State Street Global Markets and Operations. As a leading provider of trading, lending, and operational solutions, we help clients safeguard investments and improve financial decision-making. By ensuring accuracy, timeliness, and control across workflows, the Officer contributes directly to sustainable growth, client satisfaction, and regulatory compliance.

State Street Markets delivers innovative FX, Financing, and Portfolio Solutions to help investors optimize performance, access liquidity, and manage risk. Our FX solutions provide broad market access and strategic trading tools. Financing solutions offer market-leading expertise to streamline liquidity and enhance decision-making. Portfolio solutions simplify pre- and post-trade processes, unlocking efficiencies across the trade lifecycle. Backed by research, technology, and global scale, we empower clients to seize opportunities and achieve long-term growth.

What you will be responsible for

• Manage staff turnover and support onboarding/training of employees.
• Coordinate with Internal and External Audits/ Compliance teams.
• Conduct system access setup and periodic access reviews.
• Work with global teams (APAC, EMEA, North America, etc.) on business continuity plans.
• Ensure completeness and accuracy of end-of-day (EOD) controls, error logs, and other process related controls.
• Supervise BAU activities independently with timely escalations.
• Assist team members with BAU issues and queries.
• Identify and resolve process/control gaps, ensuring documentation and evidence.
• Respond to inquiries and escalate/report issues promptly for timely resolution.
• Track KPIs and KRIs, monitor risks, and address challenges effectively.
• Drive process improvements, implement efficiencies, and share best practices.
• Participate in enhancements of systems, workflow management, and database maintenance.
• Engage staff through feedback, performance reviews, and career development.
• Foster teamwork, collaboration, and leadership across global operating teams.
• Ability to prioritize, multitask, and work independently with minimal supervision.
• Strong stakeholder management skills to ensure effective communication and collaboration.
• Commitment to State Street's core values and cultural traits in day-to-day responsibilities.
• Exhibit strong ownership by proactively managing responsibilities ensuring deliverables meet organizational standards and objectives.

What we value

• Strong communication, interpersonal, organizational, and time management skills.
• Ability to analyze client instructions, processes, and data accurately.
• Deadline-driven, detail-oriented, and able to manage multiple priorities.
• Strong problem-solving and analytical abilities.
• Demonstrated computer proficiency (MS Excel, MS Access, SQL, Macros).
• Ability to lead, influence, and work effectively with global teams.
• Proven ability to review, evaluate, and perform root cause analysis.

Education & Preferred Qualifications

• Graduate degree in Finance or Commerce (B.Com, BBM/BBA, MBA Finance, M.Com).
• 10+ years of experience in business or systems analysis, preferably in financial services.
• Knowledge of MS Excel, SQL, Macros, and MS Access database queries.
• Strong stakeholder management skills and ability to work independently.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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