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Operational Support Manager 1

Aztec Group Luxembourg
Posted 3 months ago Permanent Competitive

Operational Support Manager 1

Aztec Group Luxembourg
Operational Support Manager 1
At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career.

We're an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund's lifecycle.

Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose.

Join our journey and discover what makes us the bright alternative.

About the role:

As a Manager, you will be responsible for the leadership of a team or project, driving process improvement, operational excellence and contributing towards broader team strategies. This will be achieved through leading, motivating and coaching a team that is focused on outcomes, being open-minded and embracing change whilst valuing diverse perspectives and channelling a 'can-do' attitude. You will support business and people growth through connecting and collaborating across the business to enable Aztec's future ambitions.

Key Role Responsibilities:
• Act as a team lead, collaborating closely with our client facing Administrators and Accountants using eFront to ensure the appropriate delivery of client service

• Lead team projects
• Act as a higher authority for recording static data and transactional data on to eFront
• Manage and review incoming requests to prioritise and delegate effectively
• Support teams with achieving their desired outputs for system reporting by leading the process and coordinating all relevant parties
• Prepare scoping documents to capture client's bespoke reporting requirements
• Advise teams on best practice for system inputs
• Monitor and review adherence to best practice
• Attend meetings with client teams and clients to provide status updates and technical insight
• Supervise and assist in the training and development of staff, arranging and managing the cyclical appraisal process.

Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Job ID  R0148
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