Fonded in 1856, Banqe Internationale à Lxemborg is the oldest mlti-bsiness bank in the Grand Dchy. From its fondation, the BIL has always played an active role in the development of the Lxemborg economy. It crrently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than people, BIL is present in the financial hotspots that are Lxemborg, Switzerland, and China.

As a major player in Lxemborg's finance indstry and as a signatory of the N Principles of Responsible Banking, BIL is committed to handing over a responsible and sstainable bank to ftre generations.




Yor next challenge:

Client Engagement : Bild and maintain strong relationshipwith clients, demonstrating empathy and open mindedness to nderstand theirniqe needs. Actively engage with clients to provide pdates on prodcts,services, and market developments.

Spport Client Needs : Identify and address client needs andconcerns promptly, demonstrating empathy and a commitment providing soltionsthat enhance client satisfaction.

Spport Relationship Managers : Assist Relationship Managersin preparing clients presentations and reports. Collaborate with other departmentsto ensre a seamless client experience

Follow p and Reliability : Ensre timely follow-p on client inqiries and reqests, demonstrating reliability and commitment to service excellence.
Trackclient feedback and facilitate resoltions to enhance client satisfaction.

FacilitateOnboarding and Integration : Ensre a smooth onboarding experience for newclients collaborating with the Lifecycle and Onboarding KYC team by managingdocmentation and compliance reqirements effectively, making the processaccessible and straightforward.

AssistBsiness Development : Collaborate with Relationship Managers to identifyopportnities for growth within existing clients acconts and assist inacqiring new clients.

Show initiative to handle the most complex isses related tothe day-to day activity within the Team.

Lead by Example : Demonstrate a proactive approach in alltasks, insipiring colleages throgh dedication and personal commitment.Participate in team meetings and contribte to collective goals. Collaboratewith the Management Team and give feedback to improve or efficiency.

Promote Team Collaboration : Work effectively within the WMAssociates team, sharing kowledge, past experiences, and resorces to achievecollective goals and improve overall clients services.

Provide high-standards administrative, operational andcommercial in collaboration with the Relationship Manager in or relationshipwith or clients. Direct contact with the client most occr every day (byemail, phone and even face to face). The Associate is the key interloctor ofthe client for his/her accont management.

Ensre the practical application of all the procedres, KYC srveillancepermanent docmentation of client activity and of the overall interaction withthe client and monitoring of important transactions.

Day-to-day management and control of all the client'sqeries, in collaboration with Relationship Managers (acconts opening,placements and investments, client visits, transfers, etc.). Collaborate withor internal spporting departments to dispatch the clients qeries dependingon the defined roles and responsibilities to better serve or clients.

Proactively identify client needs and share the informationwith Relationship Managers. Contribte to the bsiness expansion. Occasionnalyparticipate to clients' events, prospecting events in collaboration withBsiness Developers, Relationship Managers, WM colleages.

Prepare the offers and proposals in collaboration with RelationshipManagers and reglarly attend to those proposals pitchs.

Identifypossible process qick wins and work proactively with the Management Team toimprove the processes of the daily activities.

Contribteto overall onboarding of new joiners within the team.

Bepotentially interested in growing into a Relationship Manager position in thecoming years.

Yor skills:

Master's degree in Finance, Bsiness Administration or Economics

Flency in English is mandatory / Good knowledge of French, Swedish, Danish, Spanish or Italian wold be an asset.

Minimm 3 years of experience in a similar fnction is complsory

IT Tools : Microsoft Office Site, Temenos as Core Banking System, SalesForce as CRM, Triple A

Problem-solving, atonomos and organization

Attentive to details, team-player and eagerness to learn

BIL offers a broad range of challenging projects and a hge choice of career paths .We will assist yo in finding the one that best meets yor skills and expectations. Yor personal development is or priority and we greatly encorage yo to dive into different bsiness areas for the broadest possible experience.

BIL is firmly of the opinion that diversity & inclsion contribte towards increasing the collective performance of the Bank. We are committed to creating a cltre of inclsion that encorages individal development with eqal opportnities for all.



NB: The selected candidate will be asked to provide an extract from the criminal record (no.3) as evidence of integrity and jstified with regard to the specific needs of the position to be filled. Other docments will be collected, to the extent legally permitted, to perform backgrond checks.