Consultative Analytics Customer Success Coordinator

Crawford and Company Quiapo District, Philippines

Posted 19 days ago Permanent Competitive

Job Description

The Consultative Analytics Customer Success Coordinator will be the primary point of support to ensure customer success and satisfaction with the OSHA Recordkeeping and Return to Work services provided by Broadspire. They will ensure compliance, offer tailored consultative solutions, conduct quality audits, and facilitate cross-departmental communication to ensure high-quality service.

Responsibilities

Customer success coordinator for a selection of clients. Ensure satisfaction with OSHA Recordkeeping, Return to Work and other Consultative Analytics Services. This includes, but not limited to OSHA Recordable claim identification, work status, regular and annual reporting, in line with clients' purchased service.
Serve on the Cross Functional Team that supports clients who have purchased OSHA Recordkeeping, Return to Work, or other Conan services. Under the direction of the Account Executive, facilitates review meetings with clients to ensure customer success.
Facilitates implementation of Consultative Analytics Services within their scope.
Generates reports; counseling internal and external clients on tools to meet their goals and compliance needs.
Collaborate closely with clients to create solutions within the scope of OSHA Recordkeeping, Return to Work, and other Consultative Analytics Solutions.
Follow client's service protocol for Consultative Analytics products in the OSHA Recordkeeping and Return-to-Work product umbrella and unique service model as required.
Lead projects and assist managers or others on larger, more complex projects related to scope of work.
Support sales initiatives relating to Consultative Analytics services by providing input to marketing materials as well as engaging in sales conversations.

Qualifications

Bachelor's degree or equivalent.
3-5 years of experience in claims, with some client-facing component.
Excellent oral and written communication skills.
Highly organized thinking, writing and presenting so that key points are delivered powerfully and clearly to the intended audience.
Capable of quickly learning new tools and programs.
Able to manage multiple competing priorities.
Proficient in MS Excel and PowerPoint.
Skilled at simplifying complex concepts for a non-technical audience.
Strives to establish and systematize best practices within team.

Job ID 300004141171786

Please Stay Alert to Potential Scams

We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.

Instead, please report the message to our support team at support@efinancialcareers.com.

It is advisable to always verify job offers directly with the hiring company.

More Jobs From Crawford and Company