Job Description

CX Specialist CMO with German
Are you passionate about delivering outstanding customer service and ensuring seamless order management? Join ArcelorMittal Business Center of Excellence and become part of an international team where you will play a key role in supporting customers and coordinating end-to-end order processes.
Your Responsibilities

• Prepare and process customer offers, quotations, and price lists using dedicated tools and systems.
• Verify customer requirements regarding quality, quantity, planning, and logistics.
• Review contracts, purchase orders, and sales orders to ensure accuracy and compliance.
• Manage customer orders in ERP/SAP systems, including order processing, updates, and modifications.
• Coordinate order fulfillment with Production Planning, Supply Chain, Logistics, and other internal stakeholders.
• Monitor order progress and proactively communicate updates, delays, and schedule changes to customers.
• Support export-related activities and ensure proper handling of shipping documentation.
• Monitor credit limits before shipment and coordinate shipment release processes.
• Handle customer inquiries regarding orders, deliveries, invoices, and documentation.
• Support claim management processes, including claim registration, investigation, coordination, and commercial closure.
• Issue corrections and assist in resolving customer complaints and claims.
• Cooperate with Finance and Accounts Receivable teams regarding payments, credit notes, receivables, and customer credit limits.
• Create and maintain accurate customer and order-related documentation.
• Collaborate closely with Account Managers to enhance customer satisfaction and strengthen customer relationships.
• Participate in projects, training activities, and continuous improvement initiatives.

What We Are Looking For

• Fluent German and English (written and spoken).
• Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a related field.
• Strong customer-oriented mindset and excellent communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently as well as collaboratively within an international team.
• Continuous improvement mindset and willingness to learn new skills.
• Experience with SAP, CRM systems, Microsoft Office tools, or order management platforms will be considered an asset.

What We Offer

• Stable employment in a global organization and industry leader.
• Hybrid working model.
• Opportunities for professional growth and international career development.
• Comprehensive onboarding and training programs.
• Attractive benefits package.
• Friendly and supportive working environment.
• Collaboration with international teams and stakeholders across Europe.

Join us and help create an exceptional customer experience while driving operational excellence every day.

About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We're looking for talented people to join a global community. ArcelorMittal is the world's leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrow's world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.
Our Mission is to:

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures