- Central location
- Creative team culture
Our client is a well-established organisation operating in the financial services sector. With a strong presence in the market, the company is committed to delivering exceptional customer experiences and innovative solutions.
Job Description
- Lead customer service initiatives to achieve performance targets and deliver excellent service.
- Implement and optimise customer service processes including chat-bot and AI in alignment with company goals.
- Monitor and analyse customer feedback to identify improvement opportunities.
- Maintaining good relationship with BPO clients and explore business opportunities.
- Collaborate with other departments such as IT to address customer concerns and ensure a seamless experience.
- Prepare reports on customer service metrics and present findings to management.
- Stay updated on industry trends and best practices to ensure the company remains competitive.
- Resolve complex customer issues promptly and professionally.
A successful Customer Service Lead should have:
- Experience in a leadership role within customer service, preferably in the financial services industry.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving and decision-making skills.
- Proficiency in using customer relationship management (CRM) systems.
- Analytical skills to monitor performance metrics and identify areas for improvement.
- Permanent role in a stable and reputable financial services organisation.
- Access to ongoing professional development and training programmes.
Job ID JN-062026-7030370
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Since our start as a two-man operation in London in 1976, Michael Page has grown and expanded globally. Now, after more than 40 years in the recruitme...
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